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Ohio Mutual Insurance Group · 22 hours ago

Associate AMD Claim Representative

Full-time

Onsite

New Grad, Entry Level

Ohio Mutual Insurance Group is seeking an Associate AMD Claims Representative, an entry-level role designed for continuous career growth. The position involves investigating and evaluating AMD claims, providing customer service, and handling administrative responsibilities related to claims processing.

FinanceFinancial ServicesInsurance

Responsibilities

Complies with company procedures and the applicable State Fair Claims Practices Acts

Reviews policies and claim forms, and manages all external communication with insureds, claimants, and other contacts associated with the claim to determine coverage, liability and damages

Maintains accurate claims and investigative reports

Provides optimal customer service during times of high claim volume, which can be frequent; must be able to manage high call, email, and text volume from various customers

Handles administrative responsibilities associated with the processing and payment of claims: 1. records and updates status notes, 2. documents the results of external information gathering, 3. administers correspondence to customers regarding the status of their claims

Issues loss and expense payments within stated authority and comply with check security procedures

Works in a team environment to: 1. promote and support the unit, department and organizational goals, 2. communicate effectively, 3. establish positive relationships with team members, 4. work with colleagues effectively and professionally

Performs other duties as assigned

Qualification

Customer serviceConflict resolutionAnalytical skillsOrganizational skillsVerbal communicationWritten communicationTime managementDetail-oriented

Required

Must be proficient with operating a computer

Exceptional customer service skills

Experience working in a customer service environment where conflict resolution, time management, workload prioritization and follow-up are key priorities

Strong organizational and detail-oriented skills

Ability to focus and manage with frequent interruptions while dealing with various tasks

Ability to develop and maintain customer relationships

Strong verbal and written communication skills

Ability to manage conflict resolution

Strong analytical and critical thinking skills

High School Graduate/GED

Preferred

College degree preferred or equivalent work experience

Company

Ohio Mutual Insurance Group

Ohio Mutual Insurance Group, founded in 1901 and based in Bucyrus, OH, partners with nearly 400 independent agencies to distribute quality property and casualty insurance products throughout Connecticut, Indiana, Maine, New Hampshire, Ohio, Rhode Island, and Vermont.

Founded in 1901