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Oncourse Home Solutions · 1 week ago

Customer Service Sales Representative - Onsite

Naperville, IL

Full-time

Onsite

Mid Level

$17.25/hr - $17.25/hr

3+ years exp

Oncourse Home Solutions (OHS) is a people-centric organization focused on providing home warranty and energy-related services. The Customer Service Sales Representative role involves engaging with customers, promoting products, and achieving sales goals while maintaining a positive customer experience.

Heating Ventilation and Air Conditioning (HVAC)Home ImprovementHome Services

Responsibilities

Engage with customers via phone and online to promote home warranty and energy-related products

Make outbound calls and handle inbound inquiries with professionalism and enthusiasm

Understand customer needs and offer tailored solutions that drive sales and satisfaction

Meet and exceed individual and team sales goals

Maintain accurate records in our CRM and stay up-to-date on product knowledge

Collaborate with teammates and share best practices

Reflect our values and contribute to a positive, results-driven culture

Qualification

Customer service experienceSales experienceCRM tools proficiencyHVAC systemsBilingual (Spanish)Basic computer literacyMicrosoft Office SuiteCommunication skillsTeam playerAdaptability

Required

3+ years in customer service or sales, ideally in a contact center

Proven success in upselling, cross-selling, and hitting sales targets

Strong communication skills—verbal, written, and digital

Experience with CRM tools like Salesforce or HubSpot

Ability to adapt, learn quickly, and thrive in a dynamic environment

Team player with a positive attitude and a passion for helping others

High School Diploma or GED required

Basic computer literacy and familiarity with Microsoft Office Suite

Preferred

Experience in home warranty or utility services

Knowledge of HVAC systems

Bilingual (Spanish) skills

A track record of exceeding quotas in high-volume environments

Benefits

Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.

401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.

Generous Paid Time Off: Take the time you need to recharge and relax.

Education Assistance Program: Invest in your growth and development with our support.

FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.

Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.

Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.

Healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement