Maximus · 23 hours ago
System Technician III SS
Texas, United States
Full-time
Onsite
Entry, Mid Level
$30.19/hr - $30.19/hr
2+ years expMaximus is seeking a System Technician III to provide advanced on-site technical support for end-user systems and project-specific applications. This role is responsible for troubleshooting, resolving incidents, and maintaining mission-critical systems within defined SLAs.
Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology
Responsibilities
Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency
May provide guidance and work leadership to less-experienced technicians
Resolve more complex technical issues submitted by less-experienced technicians
Participates in special projects as required
Works in liaison with Maximus IT and vendors to provide hands-on/on-site support, testing and troubleshooting assistance for network equipment and cabling and other related systems/equipment at all locations in assigned region
Provides Tier 2 Level support for request that cannot be resolved remotely where on-site hands-on inspection and remediation is required
Become the subject matter expert for various software applications and end point configurations for the business
Provide Windows / Mac / Linux OS support by evaluating and troubleshooting issues including running in-depth diagnostics
Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual and or job aids
Escort vendors inside the data rooms and ensure changes, maintenance is documented, and all safety precautions have been followed
Serve as technical liaison between program staff and IT
Perform technology upgrades and refreshes
Participate in support activities for virtual or in-person projects focused on assisting the transition of newly trained staff into production
Manage and maintain onsite IT equipment by receiving, inventorying, imaging and deploying IT assets
Qualification
Required
High School diploma or equivalent with 2-4 years of experience
May have additional training or education in area of specialization
Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency
May provide guidance and work leadership to less-experienced technicians
Resolve more complex technical issues submitted by less-experienced technicians
Works in liaison with Maximus IT and vendors to provide hands-on/on-site support, testing and troubleshooting assistance for network equipment and cabling and other related systems/equipment at all locations in assigned region
Provides Tier 2 Level support for requests that cannot be resolved remotely where on-site hands-on inspection and remediation is required
Become the subject matter expert for various software applications and end point configurations for the business
Provide Windows / Mac / Linux OS support by evaluating and troubleshooting issues including running in-depth diagnostics
Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual and or job aids
Escort vendors inside the data rooms and ensure changes, maintenance is documented, and all safety precautions have been followed
Serve as technical liaison between program staff and IT
Perform technology upgrades and refreshes
Participate in support activities for virtual or in-person projects focused on assisting the transition of newly trained staff into production
Manage and maintain onsite IT equipment by receiving, inventorying, imaging and deploying IT assets
Preferred
Comply with all company required policies, procedures and processes including but not limited to required training
Ability to communicate in an understandable, polite, and friendly manner, both written and verbal
Strong organizational skills and ability to multi-task in a medium-size business environment
Availability to respond to the needs of internal stakeholders
Responsible for adhering to established safety standards
Performs other duties as may be assigned by management
Company
Maximus
Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.
10001+ employees
H1B Sponsorship
Maximus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (39)
2023 (50)
2022 (42)
2021 (36)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$7.93M2010-12-09Post Ipo Equity· $7.93M
Leadership Team
Elisabeth Schmidt
Senior Vice President
Michael Mateer
Sr. Vice President, Enterprise Technology
Recent News
2025-11-20
Company data provided by crunchbase