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Reserv · 21 hours ago

Claims Director

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

Reserv is an insurtech focused on automating claims processes through AI and technology. As the Claims Director, you will lead a team managing claims, ensuring operational excellence and a customer-centric approach.

ConsultingFinancial ServicesInsurance

Responsibilities

Develop and execute a comprehensive customer experience strategy aligned with Reserv’s mission and growth goals

Define KPIs and performance metrics to drive satisfaction, retention, and overall experience quality

Identify emerging trends and technologies to continuously evolve our claims experience

Act as the voice of the customer in key business decisions

Build, lead, and develop a high‑performing claims team

Oversee recruitment, onboarding, coaching, and ongoing professional development

Conduct regular performance evaluations and foster a culture of excellence, innovation, and accountability

Design and implement training programs to strengthen technical, insurance, and customer service skills

Serve as the escalation point for complex or sensitive customer issues, providing strategic guidance and resolution

Use data, analytics, and customer feedback to identify pain points and implement improvements

Partner with Product and Engineering to inform the development of tools, systems, and processes that enhance efficiency and outcomes

Ensure scalable, compliant, and efficient operations across all claims workflows

Work closely with leaders across Claims Operations, Product, Engineering, and Marketing to drive customer‑centric initiatives

Influence organizational priorities and ensure alignment with broader business objectives

Qualification

Insurance claims experienceCustomer experience strategyTeam developmentLeadershipData analyticsCross-functional collaborationEmpathyCommunication skillsProblem-solving

Required

Bachelor's degree in business, marketing, communications, or a related field (advanced degree preferred)

10+ years of experience in insurance claims across multiple lines; property and/or auto strongly preferred

5+ years of management experience, ideally leading remote teams

Proven ability to deliver results, overcome obstacles, and drive continuous improvement

Benefits

Generous health-insurance package with nationwide coverage, vision, & dental

401(k) retirement plan with employer matching

Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!

Generous family leave policy

Work from anywhere to facilitate your work life balance

Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!