Zendesk ยท 22 hours ago
Senior Solutions Consultant
Georgia, United States
Full-time
Hybrid
Senior Level
$151K/yr - $227K/yr
5+ years expZendesk is a company that powers billions of conversations with brands. They are seeking a Senior Solutions Consultant who will be responsible for managing the technical aspects of the sales cycle and ensuring customer satisfaction through effective communication and solution delivery.
Customer ServiceData ManagementEnterprise SoftwareSoftwareTechnical Support
Responsibilities
Responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle
Work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our sales Account Executives and their prospects
Take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite, online, and via virtual meeting
Qualification
Required
5+ years of Mid Market/Enterprise software selling experience
Experience mapping RFI/RFP requirements to software solutions
Excellent interpersonal, communication, persuasion, presentation, and writing skills
Strong skills in discovery, overcoming objections, and identifying risk
Experience scoping, managing and executing customer pilots and Proofs of Concept, including defining and measuring success criteria and timelines
Knowledge in web / scripting technologies, HTML, CSS, JavaScript, prompt engineering, and SaaS applications
Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
Outstanding solution scoping abilities, using our existing solution and influencing new product development
Understanding of emerging AI technologies (e.g., MCP) and the ability to learn new product functionality quickly, while maintaining a focus on the business impact of new rollouts
Experience with LLMs such as ChatGPT and Gemini, and uses where appropriate in daily motions
Customer-first approach to selling, including working through conflict with internal and external teams
Obvious passion and focus on developing interpersonal relationships
Intellectual curiosity
Growth mindset
Bachelor's degree or equivalent experience
Must be willing to travel up to 40%
Preferred
Experience in contact center environments or selling contact center solutions
Vertical industry expertise (e.g., Retail, Financial Services, Healthcare)
Previous consulting experience in implementing enterprise class software solutions
In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, workforce engagement management
Experience developing or selling Artificial Intelligence solutions
Formal sales training (Sandler, Challenger, etc.) and B2B software selling experience
Benefits
May also be eligible for bonus, benefits, or related incentives
Company
Zendesk
Zendesk develops a customizable customer service platform for organizations.
5001-10000 employees
H1B Sponsorship
Zendesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (41)
2024 (69)
2023 (37)
2022 (92)
2021 (93)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
$85.5MKey Investors
RedpointMatrixBenchmark
2022-11-22Private Equity
2022-06-24Acquired
2019-09-18Grant
Leadership Team
Mikkel Asger Svane
CEO and Co-Founder
Adrian McDermott
CTO
Recent News
Small Business Trends
2025-12-25
2025-12-20
2025-12-18
Company data provided by crunchbase