PracticeTek ยท 18 hours ago
Sr. Director, Payment Operations
United States
Full-time
Remote
Director/Executive
$200K/yr - $210K/yr
8+ years expPracticeTek is one of the largest retail-healthcare tech providers in North America, offering innovative solutions to healthcare practices. The Sr. Director of Payment Operations will develop and execute strategies to drive payments adoption and optimize merchant experiences across various vertical software platforms.
Health Care
Responsibilities
Increased payments attach rates and active merchant growth across key verticals
Measurable improvement in onboarding conversion, merchant experience, and payment revenue
Effective collaboration with GTM, Product, and Operations teams that accelerate adoption
Clear, data-informed insights driving strategic decision-making and product development
Develop and execute a comprehensive strategy to drive payments, adoption and attach rates across all vertical software platforms
Identify and prioritize payments opportunities within each vertical to maximize revenue, improve customer retention, and expand product value
Lead competitive analyses, pricing strategies, and market positioning for payments offerings
Own payment conversion metrics, including attach rate, active merchant growth, processing volume, and monetization
Partner with Product and Engineering to define product requirements, improve payments workflows, and ensure frictionless onboarding
Collaborate with Sales and Customer Success to develop playbooks, incentives, training, and resources that drive integrated payments adoption
Oversee merchant activation processes, optimizing funnel conversion from pre-qualification through approval and activation
Work with Marketing to create messaging, campaigns, and collateral that effectively position integrated payments within each vertical
Partner with Risk, Compliance, and Underwriting teams to ensure safe and efficient onboarding while maintaining a strong risk posture
Coordinate with Operations and Support teams to streamline merchant support and maintain exceptional customer experience
Use data-driven insights to identify adoption barriers, segment opportunities, and refine growth strategies
Track KPIs, create dashboards, and present performance updates to executive leadership
Conduct A/B tests and evaluate workflow improvements to continuously optimize merchant conversion and payment utilization
Serve as the primary liaison with payment processors, gateways, and other payment ecosystem partners
Evaluate new methodologies, fintech innovations, and partnership opportunities to expand the payments roadmap
Qualification
Required
8+ years of experience in payments, fintech, SaaS, or vertical market software organizations
Proven success driving payments adoption or leading embedded payments programs
Strong understanding of payments operations, underwriting, risk, and compliance
Demonstrated ability to collaborate cross-functionally and influence without authority
Data-driven approach with strong analytical and business modeling skills
Exceptional communication, leadership, and stakeholder management abilities
Preferred
Experience in vertical SaaS, ISVs, or industry-specific software solutions
Background scaling integrated payments programs in multi-product or multi-vertical environments
Knowledge of card-present and card-not-present systems, gateways, and payment facilitation models
Prior P&L ownership or revenue growth responsibilities
Benefits
Comprehensive health, dental, and vision coverage options
Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
Flexible paid time off, sick time, and 10 company-paid holidays
401(k) plan with company match to help you build your future
Culture Committee driving initiatives that spark connection, fun, and belonging
Company
PracticeTek
PracticeTek was established by investors and entrepreneurs who came together with a vision for the future of healthcare.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-09-05Acquired
Leadership Team
Steve Auerbach
Chief Executive Officer
Recent News
Business Wire
2024-06-04
2024-05-07
MandASoft
2022-09-23
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