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Ebara Elliott Energy · 23 hours ago

Application Support Engineer II

Jeannette, PA

Full-time

Hybrid

Mid, Senior Level

5+ years exp

Ebara Elliott Energy is seeking an Application Support Engineer II to enhance global business processes through technical solutions and application support. The role involves collaboration with various teams to implement and optimize enterprise applications while providing mentorship to junior staff.

Mechanical Or Industrial Engineering

Responsibilities

Acts as the expert technical consultant, guiding global business planning and the development of technical solutions, application implementations, and enhancements. This work directly impacts critical multi-functional processes, including Finance, Engineering, Procurement, Operations, Order Management, Human Resources, and Payroll

Participates in the global planning, execution, and overall management of new application implementations and upgrades across the entire Ebara and Elliott Group enterprise

Ensures that the technical and programming aspects of global systems projects adhere strictly to requirements, while proactively identifying and resolving global system issues

Works closely with Business Systems Analysts and other Application Support Engineers to collaboratively test software and applications under development or implementation, with the goal of proactively identifying and remedying potential problem areas

Collaborates with global Business Systems Analysts, Application Support Engineers, and end-users in the testing of all newly installed or modified global software programs and applications

Provides technical programming expertise and guidance on global systems projects, work requests, and complex problem resolution

Liaises with other global Application Support Engineers to address issues related to program logic and the interoperability of new applications with existing systems software that impacts global multi-functional processes

Works diligently to optimize and improve global business processes through strategic integration efforts. When integration occurs, the role is responsible for minimizing its impact or disruption across all Ebara and Elliott Group global locations

Responsible for executing software tests, clearly communicating and documenting the results, and making actionable recommendations based on test findings

Develops standards and robust processes necessary to support and facilitate the successful integration of all global Ebara and Elliott Group projects and initiatives

Researches and provides strategic recommendations on coding standards, integration tools, and reporting products/services to support both procurement and development efforts

Provides technical guidance, mentorship, and training to less experienced global Application Support Engineers, Business Systems Analysts, and other IT team members

Meets with global Business Analysts, Project Manager, management, business process owners, and end users to define application requirements for multi-functional global processes

Adapt to changes based on global business requirements and strategies

Prepare and deliver global program code to meet documented requirements

Advises global IT department members and supervisors on the appropriate, effective, and efficient use of software code and established coding best practices

Develops and deploys global programs and reporting capabilities that meet all documented requirements and specifications

Adhere to change management and global documentation standards

Occasionally work evenings and weekends meet deadlines

Occasional business travel is required for attending professional seminars and conventions, as well as visiting global company locations

Leads and participates in global sessions, presentations, and meetings covering critical application and business functions

Qualification

Oracle E-Business SuiteSaaS SolutionsApplication SupportPL/SQLT-SQLJavaScriptAWSMicrosoft AzureGoogle CloudDatabase ManagementCustomer ServiceTechnical GuidanceSelf-managementProblem-solvingMentorship

Required

Bachelor's degree in information technology or computer science or a related field

Five years or more of experience in the IT industry, including a history as an Application Support Specialist, Application Administrator, or similar enterprise support role within a corporate environment. This experience must include working with complex enterprise applications (e.g., Oracle E-Business Suite/ Oracle Fusion EPM/ UKG Payroll/ WFM Pro, PTC Windchill, Workday, Salesforce or other SaaS solutions (SAP SuccessFactors, UKG, etc.)

Three years or more years of experience performing configuration, implementation, and technical solution delivery utilizing major enterprise applications, including deep expertise with Oracle E-Business Suite/SAP /other relevant SaaS Solutions, PTC Windchill, and Oracle/SQL Server database

Must be familiar with programming languages such as PL/SQL, T-SQL, JavaScript, XML, JSON, HTML, Unix Shell Scripting, Windows Batch, and PowerShell

Theoretical and practical knowledge of cloud provider (e.g. AWS, Microsoft Azure, Google Cloud), networks, PCs, Servers, Database Management Systems

Proficiency required in global application administration, SaaS configuration, application support, software development, debugging, and scripting

Strong ability to provide step-by-step technical guidance, both written and verbal, and to enhance the global user experience by implementing automation and extending application capabilities

Capable of employing a structured problem-solving approach to strategically resolve issues spanning global and multi-functional business processes

Required to strategically develop and implement solutions for complex challenges, maximizing the utility of existing resources

Possesses a high degree of motivation and self-management, capable of working independently to achieve goals

This is primarily an Individual Contributor role. However, the incumbent is expected to mentor and provide technical guidance to less experienced team members. While there are no direct supervisory responsibilities, the position will participate in the evaluation of candidates during the hiring process

Company

Ebara Elliott Energy

A solution provider in the energy industry, Ebara Elliott Energy (EEE), designs, manufactures, and services technically advanced centrifugal and axial compressors, steam turbines, power recovery expanders, custom pumps, and cryogenic products used in the petrochemical, refining, oil & gas, and liquefied gas industries, as well as in power applications.

Founded in 1910

Jeannette, PA, US

1001-5000 employees