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PGW Auto Glass · 1 week ago

Customer Service Representative

Bismarck, ND

Full-time

Onsite

New Grad, Entry Level

PGW Auto Glass is seeking a Customer Service Representative to communicate directly with distribution centers and customers to ensure accuracy in documentation and services. The role involves handling customer inquiries, providing quality customer service, and maintaining constant communication with customers.

AutomotiveDelivery

Responsibilities

Handle phone and emails from customers pertaining to price quotes for inbound inquiries as well as purchase quotes for vehicles considered for sale to PGW

Call center functions to provide quality customer service

Ensure the company establishes and maintains constant communication with customers

Knowledgeable on all aspects of product inventory which may include, data entry, cancellations, credits, invoicing and/or customer service inquiries

Generate sales/buys from online leads

May require an understanding of eBay and eCommerce sites

Assume other duties as assigned

Qualification

Call Center ExperienceCustomer ServiceBi-LingualCustomer RelationsWritten CommunicationVerbal CommunicationAttention to DetailTeamwork

Required

High school degree or equivalent

Handle phone and emails from customers pertaining to price quotes for inbound inquiries as well as purchase quotes for vehicles considered for sale to PGW

Call center functions to provide quality customer service

Ensure the company establishes and maintains constant communication with customers

Knowledgeable on all aspects of product inventory which may include, data entry, cancellations, credits, invoicing and/or customer service inquiries

Generate sales/buys from online leads

May require an understanding of eBay and eCommerce sites

Assume other duties as assigned

Must have good written and verbal communication skills

Must have good customer relations skills

Ability to work well with others

Must have the ability to work under conditions of frequent interruptions

Be attentive to details

Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently

The employee must occasionally lift and/or move up to 50 pounds

Preferred

Call Center Customer service experience

Bi-Lingual, English & Spanish

2+ years of college

Company

PGW Auto Glass

PGW Auto Glass is the largest independent distributor of aftermarket glass for the North American automotive sector. It is a sub-organization of LKQ Corporation.

Cranberry, Pennsylvania, USA

501-1000 employees