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OKAYA INFOCOM · 1 day ago

ServiceNow Pc Platform Architect with CSM, FSM Modules

United States

Full-time

Remote

Senior Level

OKAYA INFOCOM is seeking a ServiceNow Architect to design and implement complex ServiceNow solutions. The role involves leading the architecture of ServiceNow implementations, collaborating with stakeholders, and ensuring best practices are followed in customization and integration.

ConsultingInformation TechnologySoftware

Hiring Manager

Sanjeev Kumar

Responsibilities

Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions, including CSM, FSM and other ServiceNow applications

Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations

Customization & Configuration: Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability

Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability

Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards

Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows

Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations

Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities

Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides

Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features

Qualification

CSM ModulesFSM ModulesServiceNow ArchitectureIntegration DesignLeadershipDocumentation

Required

CSM and FSM Implementation experience is must

Must Have skills- CSM, FSM Modules

Lead the design and implementation of end-to-end ServiceNow solutions, including CSM, FSM and other ServiceNow applications

Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations

Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability

Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability

Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards

Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows

Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations

Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities

Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides

Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features