Apply on Employer Site

LoanBud · 22 hours ago

Product Operations Manager

New York, NY

Full-time

Onsite

Mid, Senior Level

$120K/yr - $155K/yr

5+ years exp

LoanBud is a rapidly expanding financial technology platform dedicated to SBA financing, connecting entrepreneurs to a nationwide network of lenders. They are hiring a Product Operations Manager responsible for translating product vision into clear requirements and ensuring exceptional product quality through rigorous QA and continuous user journey improvements.

Financial ServicesInformation Technology

Responsibilities

Translate leadership vision and business needs into clear, structured Product Requirement Documents (PRDs)

Define workflows, edge cases, constraints, success metrics, and acceptance criteria

Maintain a clear source of truth for product requirements and decisions

Break PRDs into well-scoped Jira tickets with detailed acceptance criteria

Maintain backlog clarity, ticket hygiene, and sprint readiness

Act as the day-to-day bridge between Product, Engineering, and Operations

Own end-to-end QA across features, releases, and workflows

Create and execute test plans, test cases, and regression testing procedures

Perform deep, methodical testing across long sessions, identifying edge cases and inconsistencies

Ensure features are production-ready before release—not after issues surface

Continuously review and optimize user journeys across internal and external tools

Identify friction points, unclear flows, and usability issues

Partner with Design and Engineering to improve clarity, efficiency, and adoption

Lead readiness and rollout efforts for new features and systems across teams of 50+ users

Coordinate training, documentation, and internal communications ahead of launches

Ensure new functionality is understood, adopted, and used correctly

Create and maintain product documentation, SOPs, release notes, and internal guides

Capture recurring questions and convert them into durable documentation

Ensure Credit, Operations, and Customer-facing teams are prepared for product changes

Approach product work with a customer-success and support-oriented mindset

Reproduce reported issues and investigate root causes

Feed real-world usage insights back into product improvements

Qualification

Product Requirement DocumentsQuality AssuranceUser Journey OptimizationJira TicketingTechnical Business AnalysisHighly OrganizedCustomer Support MindsetCommunication