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St. Elizabeth Healthcare · 20 hours ago

ITSM Senior Analyst

Crestview Hills, Kentucky

Full-time

Onsite

Senior Level

5+ years exp

St. Elizabeth Healthcare is a trusted provider of quality care across Kentucky, Indiana, and Ohio. They are seeking an ITSM Senior Analyst to act as the first point of contact for IT service requests and incidents, ensuring quick resolution of technical issues and maintaining smooth day-to-day IT service delivery.

Health Care

H1B Sponsor Likely

Responsibilities

Administer and maintain the ServiceNow platform, ensuring stability, performance, and scalability

Design, develop, and implement ServiceNow modules, workflows, business rules, and integrations

Customize ServiceNow applications to meet evolving business needs, including ITSM, CMDB, and SPM modules

Develop and maintain dashboards, reports, and analytics using Performance Analytics and Process Mining

Collaborate with stakeholders to align ServiceNow capabilities with ITIL-based service management processes

Support incident, problem, change, request, and release management workflows

Implement automation solutions to reduce manual tasks and improve service delivery

Work closely with cross-functional teams including service desk, infrastructure, and application support

Mentor junior developers and administrators on ServiceNow best practices

Provide training and documentation for end-users and technical teams

Execute assigned project tasks

Develop, promote and maintain professional relationships to ensure an environment conducive to customer service and high-quality patient care

Prioritize and respond promptly to customer needs based on severity, ensuring timely resolution of incidents, requests, and projects within Service Level Agreements (SLAs) or milestones

Maintain engagement with involved teams until task completion, demonstrating critical thinking to resolve customer concerns effectively

Deliver a positive customer experience through kind, helpful interactions, as evidenced by survey responses and feedback

Follow platform governance to ensure compliance with internal policies, procedures, and external regulations

Participate in governance activities of the Technical Governance Board

Performs other duties as assigned

Qualification

ServiceNow administrationITIL frameworkIT service managementPerformance AnalyticsProcess MiningCustomer serviceMentorshipCollaborationDocumentation

Required

Bachelor's degree

Five years of experience in IT service management

Knowledge of complex computing environments with multiple hardware, software, and database systems

Ability to manage and deliver IT services in an enterprise setting

Knowledge of ITSM Platforms, frameworks, policies, and procedures

Preferred

The bachelor's degree requirement can be waived if the candidate has four or more years of experience in IT service management or similar

Benefits

Competitive pay and comprehensive health coverage within the first 30 days.

Generous paid time off and flexible work schedules

Retirement savings with employer match

Tuition reimbursement and professional development opportunities

Wellness, mental health, and recognition programs

Career advancement through mentorship and internal mobility

Company

St. Elizabeth Healthcare

Glassdoor3.8

St. Elizabeth Healthcare is one of the oldest, largest and most respected medical providers in the Greater Cincinnati region.

Founded in 1861

Kenton, Kentucky, USA

10001+ employees

http://www.stelizabeth.com/

H1B Sponsorship

St. Elizabeth Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2023 (5)

2022 (1)

2021 (3)