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Bluebird Kids Health · 1 day ago

Community Outreach and Engagement Specialist

West Palm Beach, FL

Full-time

Onsite

Entry Level

1+ years exp

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. They are seeking a Community Outreach and Engagement Specialist to drive growth and patient acquisition by building strong relationships with healthcare providers and community organizations throughout Palm Beach County.

Health CareHospital

Responsibilities

Cultivate partnerships with OB/GYNs, hospitals, daycares, community resource groups, religious organizations, schools, and government agencies to drive referrals and grow our patient base

Represent Bluebird Kids Health at community events such as health fairs, workshops, baby showers, and coalition meetings, educating attendees about our services, facilitating referrals, and scheduling new patient appointments

Maintain detailed records of partnerships, event participation, referrals, and outreach efforts to measure impact and refine strategies

Apply a process-driven approach to facilitate the logistics of converting interest and referrals into scheduled appointments, ensuring a seamless, consistent, and efficient experience

Conduct proactive outreach to prospective families to encourage them to join Bluebird Kids Health, via telephone, SMS, or other digital modes

Engage with leads generated through marketing campaigns, referrals, and community events, providing information on our services and guiding them through the enrollment process

Provide exceptional customer service and patient education, addressing any concerns or questions patients may have about their care

Collaborate with the Growth team by sharing real-time community insights, feedback, and outreach learnings to optimize marketing strategies and drive engagement

Work closely with other members of the Community Outreach team and the CARES Center team to ensure smooth patient onboarding

Collaborate with clinical teams to understand patient needs and ensure that outreach efforts align with care plans and clinical priorities

Assist in identifying barriers to care and develop strategies to address them, improving patient engagement and health outcomes

Qualification

Community buildingRelationship managementHealthcare experienceBilingual proficiencyCustomer serviceTechnology proficiencyCommunicationTime managementAdaptability

Required

High School diploma or equivalent

1-3 years of experience in sales, community building, or contact center, demonstrating a proven ability to establish and maintain relationships

A self-starter approach, driven to build community connections, and passionate about connecting children to high-quality care

Strong communication and interpersonal skills, and an ability to initiate conversations and build connections quickly

A proactive, adaptable approach with a passion for working in a fast-growing, mission-driven organization

Excellent organization and time-management skills to effectively manage multiple tasks simultaneously

Comfortable using technology platforms, including EHRs, CRMs, and digital engagement tools

Flexibility to travel throughout South Florida and availability for some evening/weekend work

Preferred

Bilingual proficiency in English and Spanish or Haitian Creole is strongly preferred

Experience in healthcare, social services, or childhood education is strongly preferred

Benefits

Competitive medical, vision, and dental insurance products.

Other programs including employee assistance, caregiver support, commuter benefits, flexible spending accounts, health savings accounts, short and long term disability benefits, and other exclusive employee benefits).

Generous paid time off.