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Minnesota Department of Health · 20 hours ago

Customer Service Specialist, Health Program Representative

St Paul, MN

Full-time

Hybrid

Entry Level

$25.67/hr - $37.26/hr

1+ years exp

The Minnesota Department of Health is committed to improving the health and well-being of all Minnesotans. As a Customer Service Specialist, you will be responsible for reviewing, processing, and fulfilling requests for vital records while ensuring compliance with state laws and maintaining data confidentiality.

GovernmentHealth CareHealth Insurance

Responsibilities

Review orders submitted online, by fax, or by mail

Verify documents and enter information into the Minnesota Registration & Certification (MR&C) system

Search for and locate vital records needed to complete customer requests

Confirm customer eligibility and print legal certificates and related documents

Fulfill orders or respond to customers as appropriate

Qualification

Customer service experienceData entry accuracyOffice software proficiencyDocument reviewVital records experienceConfidential information handlingProcess improvementCommunication skillsProblem-solving skillsWork under pressure

Required

One year of experience demonstrating responsibilities in each of the following areas:

Experience performing high-volume customer service or administrative support tasks that involve assisting customers and processing requests

Experience entering, updating, and searching data in electronic databases or computer systems with accuracy

Proficiency using standard office software such as email, calendars, spreadsheets, word processing tools, and virtual meeting platforms

Experience reviewing documents or information for accuracy, completeness, and compliance with established procedures

Experience handling confidential or sensitive information in accordance with laws, policies, or organizational standards

Ability to navigate ambiguous or incomplete customer requests while maintaining professionalism, patience, and clear communication

Ability to follow detailed standard operating procedures while independently identifying errors, recognizing exceptions, and knowing when to elevate issues

Ability to maintain accuracy and composure while working under pressure in a high-volume, time-sensitive environment involving confidential data

Preferred

Experience with vital records, legal documents, or work in a regulated environment requiring strict compliance with laws and data security procedures

Experience using specialized case management, records management, or government database systems similar to MR&C

Demonstrated experience contributing to process improvement efforts, documenting workflows, or supporting quality assurance initiatives

Experience communicating with diverse populations, including customers who may be stressed, confused, or facing urgent legal or personal needs

Benefits

Paid vacation and sick leave

12 paid holidays each year

Low-cost medical, dental, vision, and prescription drug plans

Fertility care, including IVF

Diabetes care

Dental and orthodontic care for adults and children

6 weeks paid leave for parents of newborn or newly adopted children

Pension plan that provides income when you retire (after working at least three years)

Employer paid life insurance to provide support for your family in the event of death

Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury

Tax-free expense accounts for health, dental, and dependent care

Resources that provide support and promote physical, emotional, social, and financial well-being

Training, classes, and professional development

Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support

Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care