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Informa · 2 weeks ago

Customer Success Manager

New York, NY

Full-time

Hybrid

Mid Level

$60K/yr - $70K/yr

Informa is a leading company in B2B events, combining prestigious festivals with innovative marketing intelligence. The Customer Success Manager will work closely with key accounts to ensure they derive value from the LIONS Intelligence product suite, focusing on onboarding, training, and driving engagement to enhance client relationships and business growth.

B2BBusiness IntelligenceEventsInformation ServicesLead GenerationMarketingPublishing

Responsibilities

Working to engage with your customer through email, phone calls and meetings (online and offline) at both individual user- and company-level

Onboarding customers to LIONS Intelligence products as the first point of contact

Identifying and nurturing upsell & cross-selling opportunities across the wider LIONS portfolio for our high-growth, key customers

Driving engagement with LIONS Intelligence’s entire portfolio of products, including promoting upcoming events and sessions

Meeting and exceeding your KPI targets on customer meeting activity

Managing projects around team collaboration and sharing of resources, ideas and engagement strategies

Collecting integral key information & usage data to help build the case for renewal & account growth - accurately recording insights on our systems, including Salesforce

Arranging and delivering engaging workshops with customers, tailored to their needs to ensure customers understand the value of our products, and that they are integrated into their business processes

Qualification

Customer Success experienceAccount ManagementSalesforceProject ManagementCommunication skillsOrganizational skillsProblem solvingPresentation skills

Required

Interest in the advertising, marketing and creativity industry

Experience in a customer-facing role and a customer-oriented environment, ideally in a Customer Success or Account Management capacity

Naturally enthusiastic and happy to speak with customers on the phone, through video calls, and in-person

A proactive individual who is willing to learn and absorb ideas shared with them

An energetic, curious, can-do attitude, with a gift for strategy & problem solving, and a passion for storytelling

Imaginative, with a passion for presenting your ideas to others

Strong organisational & multi-tasking skills - good attention to detail and able to work under pressure and deadlines

Benefits

Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment

Broader impact: take up to four days per year to volunteer, with charity match funding available too

Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves

Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year

Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount

Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more

Recognition for great work, with global awards and kudos programs

As an international company, the chance to collaborate with teams around the world