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Gathering Place · 1 week ago

Operations Host

Tulsa, OK

Part-time

Onsite

Entry Level

1+ years exp

Gathering Place is an exciting park seeking a Park Operations Host to maintain attractions and deliver exceptional guest service. The role involves managing event setups, assisting guests, and ensuring safety and operational standards are upheld throughout the park.

Amusement Park and ArcadeEventsSports

Responsibilities

Embody the Spirit of GGP Parks: Conduct all activities with integrity, fully aligning with the mission and values of GGP Parks

Engage with Guests and Team Members: Communicate with professionalism and enthusiasm, fostering positive connections with both team members and guests by following established protocols to assist in a variety of situations such as reuniting lost children

Deliver Unforgettable Guest Experiences: Provide an exceptional level of satisfaction by embracing the park’s culture, inspiring, educating, and exciting guests at every opportunity

Event Setup & Execution: Play an essential role in event preparation, including loading and unloading equipment, setting up flags, props, signage, tables, chairs, tents, and more for Gathering Place events

Event Breakdown & Cleanup: Take charge of post-event cleanup, ensuring all equipment and supplies are accounted for and returned to storage, leaving the park clean and ready for the next adventure

Active Participation in Park Activities: Dive into physical tasks such as climbing park elements, operating boats, and assisting with loading and unloading park equipment, keeping energy high and engagement strong

Crowd Control & Safety: Assist with crowds during events or emergencies, ensuring smooth operations and the safety of all guests

Direct Traffic with Precision: Help support the parking lot flow by placing/removing cones and signage, directing guests to available spaces, and adapting to changes in traffic conditions with ease

Opening & Closing Support: Play an integral role in park opening and closing, conducting thorough equipment inspections and following safety procedures to ensure a pristine, secure environment for guests

Uphold Safety and Efficiency Standards: Consistently adhere to safety protocols and operational procedures, ensuring a smooth, enjoyable, and safe experience for all guests

Create Positive Guest Interactions: Be friendly, courteous, and proactive in assisting guests, answering questions, and providing clear directions to park attractions and amenities

Creating A Welcoming Environment: Engage with guests to ensure they understand and enjoy the park safely! Explain the park's rules, offering friendly reminders when needed, so guests feel informed, secure, and empowered to follow guidelines, while having a fun and safe experience

Maintain Park Cleanliness: Keep Park attractions and play elements clean, performing tasks such as sweeping, blow packing, raking sand/engineered wood fiber, and organizing storage areas to keep the park in top condition

Prioritize Safety: Practice safe working habits, including using Personal Protective Equipment (PPE), proper lifting techniques, and promptly reporting safety concerns

Look The Part: Maintain a professional appearance that reflects the standards of Gathering Place appearance guidelines

Adaptability: Be ready to take on additional duties as needed, contributing to the overall success of the team and the park’s mission

Qualification

Guest serviceEvent setupCrowd controlSafety protocolsCommunicationPhysical agilityCustomer service experienceCPR trainingTeamworkAdaptability

Required

Must be 18 years of age

Ability to provide world class service to peers, leadership and guests

Ability to prioritize daily tasks

Ability to follow department and company policies, procedures and safety guidelines

Must have the ability to stand for extended periods of time; exhibit manual dexterity to use equipment; see and read printed material, physical agility to lift and carry up to 50 pounds individually, and 100 pounds with assistance, to bend, to stoop, to walk and to reach overhead

Must be able to carry, place and climb ladders of varying heights

Perform the following physical activities: kneeling, squatting, bend floor-to-waist/waist-to-overhead, reach overhead, stand, sit, lift and walk indoors and outdoors for extended periods of time, simple grasp and fine hand manipulations tasks

Must have the ability to climb ladders and work around heights and maneuver through tight spaces associated with playground elements

May shovel and remove snow and ice from designated areas such as sidewalks, parking lots, entryways as required

Must be proficient in swimming and operating kayaks, and paddleboats

The ability to communicate verbally with large groups

The ability to work and interact positively with children and families

The ability to successfully complete CPR training

Ability to regularly work weekends, holidays, and non-traditional hours as dictated by the needs of the park

Ability to perform all cleaning duties