Campspot ยท 1 day ago
Strategic Accounts Software Support Specialist (Internal Candidates) Strategic Accounts Remote (United States)
United States
Full-time
Remote
Entry Level
$55K/yr - $55K/yr
1+ years expCampspot is a company dedicated to enhancing the camping experience for all. They are seeking a Strategic Accounts Software Support Specialist to assist strategic partners with software support requests and manage customer inquiries through various communication channels.
ComputerInternetMarketplaceOutdoorsSaaSSoftwareTravel
Responsibilities
Serve as a primary point of contact for our strategic customers
Develop a deep understanding of each customer's business, goals, and challenges
Build and maintain strong, long-lasting relationships with key stakeholders
Manage and own a queue of strategic account support tickets
Provide assistance for additional customer support requests as required
Proactively address customer inquiries, issues, and concerns
Collaborate with cross-functional teams to deliver exceptional service and support
Provide exceptional customer service and work with a strong sense of urgency
Qualification
Required
1-2 years in a customer service, account management, or software support position
Excellent written and verbal communication skills
Patient and courteous demeanor when working with customers
Availability to work the above-mentioned schedule
Attention and obsession with detail and accuracy
Effectively and efficiently solve problems ranging in difficulty
Demonstrated ability to manage multiple, simultaneous, and sometimes competing priorities
Preferred
Available to start immediately
3 years experience in customer service or related role
Experience working in the recreation/hospitality/tourism industry
Experience working with Software as a Service (SaaS)
Proficient in Google Business Suite and Microsoft Office, specifically MS Excel
Benefits
Medical, dental, vision, life, and disability insurance options at affordable rates
401(k) plan with employer match
Flexible PTO
Remote-first workplace
Employee camping credit to encourage getting outdoors and experiencing our product!
Company
Campspot
Campspot is the leading platform for finding and booking campgrounds and RV parks
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Vertica Capital Partners
2025-02-07Series Unknown
2020-05-01Undisclosed
Leadership Team
Michael Scheinman
Chief Executive Officer
Megan Winfield
Chief Technology Officer
Recent News
Company data provided by crunchbase