Humana · 1 day ago
Principal Emerging Technology Engineer
District of Columbia, United States
Full-time
Hybrid
Senior Level, Lead/Staff
$157K/yr - $215K/yr
7+ years expHumana Inc. is committed to putting health first and is seeking a Principal Emerging Technology Engineer to lead strategic initiatives in delivering seamless customer experiences across digital and contact center platforms. The role requires deep expertise in contact center technologies and cloud-based solutions, focusing on innovation and operational excellence.
Health CareHealth InsuranceInsuranceVenture Capital
Responsibilities
Define and execute the omni-channel strategy across voice, digital, and self-service channels
Lead architecture and deployment of contact center technologies, ensuring scalability, reliability, and security
Oversee integration of Genesys Cloud and Google CCAI/CES for advanced conversational AI experiences
Collaborate with cross-functional teams to align technology solutions with business objectives
Manage vendor relationships
Drive continuous improvement through analytics, automation, and emerging technologies
Mentor and develop a high-performing team of solution engineers
Qualification
Required
7+ years in Contact Center Technologies, with 5+ years of Genesys Cloud experience
Strong experience in delivering Voice and Chat solution using bots
Proven expertise with Genesys Messenger, Google CCAI/CES conversational AI solutions
Minimum 10 years of development experience, including leading the development activities
Strong understanding of omni-channel customer engagement strategies
Excellent communication and stakeholder management skills
Ability to drive innovation and deliver measurable business outcomes
Preferred
Knowledge of cloud migration strategies and security best practices
Familiarity with AI/ML applications in customer experience
Experience in telecom or large-scale enterprise environments
Proven success in delivering the Chat solutions
Benefits
Medical
Dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
10001+ employees
H1B Sponsorship
Humana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (202)
2024 (246)
2023 (284)
2022 (274)
2021 (212)
2020 (84)
Funding
Current Stage
Public CompanyTotal Funding
$13.07B2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B
Leadership Team
Jim Rechtin
CEO and President
Colin Drylie
Senior Vice President, Experience Transformation
Recent News
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Company data provided by crunchbase