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SHELLBACK Semiconductor Technology · 21 hours ago

Field Service Engineer - Customer On-Site

Baltimore,MD,US

Full-time

Onsite

Senior Level

5+ years exp

Shellback Semiconductor Technology is seeking a Field Service Engineer who will have significant customer interaction and contribute to customer success. This role involves installation, troubleshooting, and optimizing the performance of Shellback’s semiconductor equipment at customer sites, particularly at Northrop Grumman in Maryland.

Industrial EngineeringManufacturingSemiconductor

No H1B

U.S. Citizen Only

Responsibilities

Installation and setup of Shellback’s equipment at the Customer site

Ensuring the proper utilization of Shellback’s products

Minimizing tool down time

Troubleshooting problems at the system down to the Component Level

Performing upgrades

Managing and executing retrofit plans

Managing and executing service contracts

Optimizing performance of Shellback’s products at the Customer site

Providing in-house Field Service Engineer and Customer training classes

Qualification

TEL Track systemsLithography processesTroubleshooting expertiseSemiconductor equipment experienceElectromechanical skillsCustomer service skillsProcess optimizationSafety protocolsCleanroom standardsCommunication skillsInterpersonal skills

Required

Extensive, hands-on experience with TEL Track systems (minimum 5–7 years preferred), including installation, troubleshooting, preventive maintenance, and process optimization

Strong knowledge of Lithography/Track processes and their integration in semiconductor manufacturing

Proven ability to diagnose complex technical issues and implement solutions under time-sensitive conditions

Familiarity with semiconductor fab operations, safety protocols, and cleanroom standards

Strong communication and interpersonal skills to build customer trust and maintain long-term relationships

Ability to work independently in a customer on-site environment while collaborating closely with global support teams

Willingness to relocate to Maryland and support long-term on-site engagement at Northrop Grumman

Education/Technical Requirements: Associate degree in Electronics, Electrical Engineering Technology, Mechatronics, or related technical field required