Inspiroz · 3 weeks ago
School Technology Specialist - NYC
New York, New York, United States
Full-time
Onsite
Entry, Mid LevelInspiroz is seeking a driven, detail-oriented School Technology Specialist (STS) to join our on-site IT support team in New York City. As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools, interacting with both the remote technical support team and various client contacts.
EducationInformation TechnologyTechnical Support
Responsibilities
Take the lead in resolving technical issues that require on-site support
Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices
Conduct thorough troubleshooting to identify the root cause of problems
Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required
Act as the liaison between on-site operations and the remote IT support team in India
Communicate technical issues and requirements to the remote team accurately and clearly
Provide detailed information and documentation to facilitate remote troubleshooting and support
Works closely with the remote service desk team to resolve technical issues
Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector
Communicates updates, challenges, and tasks to the client in a clear and timely manner
Listens actively to client concerns and addresses them appropriately
Establishes and maintains strong relationships with clients, fostering a sense of trust and partnership
Assists clients in aligning technology solutions with their specific goals and requirements
Ensures client satisfaction by following up on issue resolution and providing necessary support
Takes personal interest in the quality of work and meeting customer needs
Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions
Responds to emails within two hours during business hours and ensures timely responses to after-hours emails or requests, as per the company's communication policy
Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature
Regularly updates ticket statuses and provides clear and concise notes for effective communication and collaboration
Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage
Conducts a thorough review of assigned tickets for the next day before the end of the current shift to prepare effectively
Qualification
Required
Driven and detail-oriented
Experience in technical support and problem resolution
Ability to manage on-site installation, repairs, and maintenance for workstations, network equipment, and peripheral devices
Strong troubleshooting skills to identify the root cause of problems
Experience assisting with projects and collaborating with project teams and stakeholders
Ability to act as a liaison between on-site operations and remote IT support teams
Strong communication skills to convey technical issues and requirements clearly
Ability to provide detailed information and documentation for remote troubleshooting
Experience working closely with remote service desk teams
Knowledge of the latest technology trends, advancements, and best practices in the education sector
Strong customer support and service skills
Ability to communicate updates, challenges, and tasks to clients clearly and timely
Active listening skills to address client concerns appropriately
Ability to establish and maintain strong relationships with clients
Experience aligning technology solutions with client goals and requirements
Commitment to ensuring client satisfaction through follow-up and support
Professionalism and clarity in written communication
Ability to respond to emails within two hours during business hours
Experience accurately tracking time spent on-site using time entry features
Ability to regularly update ticket statuses and provide clear notes for communication
Familiarity with established workflow procedures for ticket management
Ability to conduct thorough reviews of assigned tickets before the end of the shift
Company
Inspiroz
Inspiroz provides strategy, implementation, and managed services to educators and schools.
Founded in 2000
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Lars Beck
President & Co-Founder
Company data provided by crunchbase