Empire State Software and Development · 1 week ago
Program Associate, Tourism Operations
Albany, NY
Full-time
Hybrid
Entry Level
$63K/yr - $68K/yr
1+ years expEmpire State is seeking a Program Associate to assist with the daily operations of the New York State Division of Tourism. The role involves managing promotional materials, overseeing call center operations, and supporting various tourism programming initiatives.
AppsDeveloper ToolsInformation TechnologySoftware
Responsibilities
Assist with oversight of warehouse printed and promotional collateral, including tracking, shipping, order fulfillment and auditing of inventory
Assist with maintenance of the I LOVE NY call center and Interactive Voice Response (IVR) voicemail system
Assist in the coordination of the Path Through History (PTH) heritage tourism program, including coordinating nominations for PTH sites and facilitating the distribution of promotional materials for PTH weekend events
Assist in the coordination and execution of other segment tourism programming including I LOVE NY LGBTQ, Accessible NY and Black Travel, including monitoring shared inboxes and updating event calendars
Support the digital team on approvals and updates for website listings and accounts on iloveny.com
Assist in the approval of I LOVE NY Must-See destination nominations and designations
Conduct outreach to the tourism industry to assist with data collection and maintain contact databases
Coordinate responses to consumer email, mail and phone inquiries to I LOVE NY
Maintain process for special road permit requests
Other relevant projects/assignments as needed
Qualification
Required
Applicants MUST submit a cover letter with resume to be considered
This position will require in-office presence
Bachelor's degree preferred. Minimum of 3 years of direct related experience may be substituted
Minimum of 1-3 years of relevant experience within an office setting
Experience managing sensitive relationships with diplomacy and discretion
Strong written and verbal communications and interpersonal skills
Excellent organizational skills with high level of accuracy and attention to detail
Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment
Excellent problem-solving skills and the ability to respond effectively to unexpected challenges
Ability to work collaboratively as part of a team and independently with minimal supervision
Proficiency in MS Office Suite (Word, Excel and PowerPoint)
Company
Empire State Software and Development
We don't do ordinary. We want to leave the world a little better than we found it, so we love projects that dream big and empower social change.
2-10 employees
Funding
Current Stage
Early StageRecent News
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