Semperis · 2 days ago
Enterprise Customer Success Manager
Addison, TX
Full-time
Hybrid
Senior Level
5+ years expSemperis is a rapidly growing cybersecurity company recognized for its innovative workplace culture. They are seeking an Enterprise Customer Success Manager to ensure customer satisfaction and success, collaborating with cross-functional teams to maximize opportunities for their enterprise business customers.
Cyber SecurityEnterprise SoftwareIdentity ManagementInformation Technology
Hiring Manager
Anna Taylor
Responsibilities
Design a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals
You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets
Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client’s needs
Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations
Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc
Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.)
Identify potential customer references and assist with development of customer case studies
Gain and maintain an understanding of Semperis technology, products, and services
In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program
Qualification
Required
MUST be willing to work West Coast hours as needed
Hands-on product enablement experience with a security product vendor, including running product health checks, articulating the output with expertise, configuring or tuning alert and response rules, remediating Active Directory and Entra security posture vulnerabilities
Understanding of security concepts (NIST IR process, MITRE Att&ck framework, APTs, etc.) and workflows, Active Directory and Entra ID vulnerabilities and attack patterns, IAM and Security team organization structures
Strong foundational knowledge of cyber security domains: Network security, endpoint protection (EDR/XDR), cloud security (CSPM/CWPP), identity (IAM/SSO/MFA), SIEM, zero-trust, threat intelligence, etc
Fundamental understanding of modern architectures: on-prem and cloud (AWS, Azure, GCP)
Familiarity with compliance frameworks (NIST CSF, CIS, ISO 27001, PCI-DSS, HIPAA, GDPR, SOC 2)
5+ years' experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company
Executive presence & communication: can explain complex threats or product value to CISOs, CIOs, architects, and analysts in their language
Storytelling with data: Turn telemetry, risk scores, and attack surface metrics into compelling business narratives
Project/program management: Be in tune with customer onboarding, health checks, maturity roadmaps, and expansion opportunities
Conflict resolution & expectation management during incidents or escalations
Consultative selling & value realization: Identify use cases that justify expansion, upsell & cross-sell modules, or multi-year renewals
Renewal & expansion forecasting (understand ARR, NRR, consumption metrics)
Ability to build and Execute Customer Success Plans / Joint Success Plans with Account owners (sales reps)
Risk identification (technical debt, low adoption, competing solutions) and mitigation planning (QBRs, escalation paths)
Competitive intelligence: Know how your product differentiates from the competition
Company
Semperis
Semperis is a developer of enterprise identity protection and cyber resilience for cross-cloud and hybrid environments.
501-1000 employees
H1B Sponsorship
Semperis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (5)
2023 (5)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
$498.3MKey Investors
Kohlberg Kravis RobertsInsight PartnersMaverick Ventures Israel
2024-06-20Series C· $125M
2024-06-20Debt Financing· $125M
2022-05-24Series C· $208.3M
Leadership Team
Mickey Bresman
CEO
Guy Teverovsky
CTO & Co-Founder
Recent News
2026-01-16
2025-12-17
2025-12-16
Company data provided by crunchbase