Heartland Dental · 1 day ago
IT Field Technician
Jacksonville, FL
Full-time
Onsite
Entry Level
3+ years expHeartland Dental is a billion-dollar company supporting over 1,800 dental offices across the United States. The IT Field Technician is responsible for on-site IT support, including installation, troubleshooting, and maintenance of IT systems in dental practices.
ConsultingDentalHealth CareHealth Diagnostics
Responsibilities
Assist the Office Integration Team with on-site installation, maintenance, and support for both existing and newly supported dental offices
Install, repair, and/or upgrade servers, workstations, digital dental equipment, network switches, printers, scanners, and any other IT related equipment needed at the office
Assist with installation projects related to modernizing and standardizing practice management software and IT equipment (also known as conversions)
Assist with computer hardware/operating system refresh projects
Troubleshoot IT systems at offices to determine root cause of issues experienced at dental office and provide steps for resolution
Communicate frequently with office contacts and other nontechnical stakeholders
Communicate installation and problem resolution status to the Field Tech Coordinator and the Dental Office Service desk for handover of office support
Manage multiple tasks and meet deadlines
Other projects as assigned
Qualification
Required
Completion of one of the following: three years of IT experience in a technical support role OR a degree in an IT related field
Ability to travel (fly and drive) multiple times per month for a week at a time (90-100% travel required)
Ability to physically lift 50 lbs
Practical knowledge of computer and networking troubleshooting concepts
Strong computer skills, including experience with operating systems, computer and networking hardware, and other IT related peripheral devices
Strong organizational skills, accuracy, and attention to detail
Ability to work well under pressure, prioritize multiple tasks, and meet deadlines
Strong verbal and written communication skills
Ability to communicate frequently with different departments and stakeholders
Ability to interact with co-workers in a collegial manner to accomplish common tasks
High level of maturity, personal initiative, and sound judgment
Attendance and punctuality are essential
Preferred
Prior experience in an IT field/on-site support role
Experience working with dental IT hardware and software
Benefits
Generous benefits package
Company
Heartland Dental
As a leading DSO, Heartland Dental provides supported dentists, hygienists, and non-clinical team members with world-class non-clinical administrative support to help them achieve sustainable professional and personal growth.
10001+ employees
H1B Sponsorship
Heartland Dental has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$1.57M2022-07-12Acquired
2011-06-03Series Unknown· $1.57M
Leadership Team
Kirsty Leyland
EVP & Chief Human Resources Officer
Sarah Jackson
Chief Human Resources Officer
Recent News
2025-12-05
Company data provided by crunchbase