PHI Air Medical ยท 1 week ago
Supervisor, Communication Center
Lexington, KY
Full-time
Onsite
Mid, Senior Level
3+ years expPHI Health is the leading air ambulance provider in the United States. As a Communications Supervisor, you will oversee daily operations, coach communication specialists, and ensure the quality of transport documentation in a fast-paced environment.
Air TransportationHealth CareMedical
Responsibilities
Responsible for performing daily supervisory functions, including scheduling, staffing, annual assessments, daily communications with staff, new hire training, material and equipment management
On-call for departmental issues occurring outside normal office hours
Responsible for the effective coaching, and mentoring of Communication Specialists to ensure needs of the team are met
Performs duties of a communication specialist and works on line if needed for adequate communications coverage due to insufficient staffing availability
Maintains and verifies the quality and accuracy of all communication center related transport documentation
Maintains technical equipment such as telephone/radio recorder and effectively interacts with contract vendors for service and maintenance of equipment
Develops and maintains productive relationships with both internal and external customers, with special emphasis on requesting agencies communications staff and management
Creates and maintains statistical information and reports as required for the Director
Collects information, performs price quotes, and coordinates details for long range flights
Required to perform the Flight Coordinator duties
Creates and maintains all CQI needs for the Communication Center/shift in which he/she works
Responsible for the training and education for the Communication Center/shift in which he/she works
Responsible for participation in program level CQI meetings, and preparation of the data and discussion points for the meeting
Facilitate and coach preceptors through the process of training individual Communication Specialists
Monitor training process of Direct Report Communication Specialists to ensure a solid, and standard foundation of knowledge is created for any new Communication Specialist
Other duties as may be assigned
Qualification
Required
Must be creative, be able to function efficiently under pressure and use problem-solving skills effectively
Must possess good human relations and communications skills for interfacing with all levels of internal and external customers
Must possess intermediate knowledge and proficiency with computer systems (hardware and software) and office equipment
High school diploma or GED
Must be able to read, write, speak and understand English
Must be able to pass pre-placement drug screening and background screen
Preferred
Minimum of three years experience as a communications specialist, combined with extensive EMS experience or equivalent preferred
Minimum of one year supervisory experience preferred
Extensive working knowledge/experience of radio/medical terminology is strongly preferred
Company
PHI Air Medical
PHI Air Medical is a healthcare company that offers air ambulance, air medical, and outreach education services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Paul Julander
Vice President Ambulance Operations
Recent News
startupticker.ch
2025-10-31
Company data provided by crunchbase