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Red River · 1 day ago

Systems Support Engineer II

San Francisco, CA

Full-time

Onsite

Mid Level

3+ years exp

Red River Managed Services is dedicated to creating a supportive and collaborative workplace. They are seeking a Systems Support Engineer II to provide comprehensive technical support for users, ensuring timely issue resolution and maintaining IT operations.

Information TechnologyInfrastructureSoftware

No H1B

U.S. Citizen Only

Responsibilities

Provide technical support for all users and guests within the assigned region

Deliver end‑to‑end support for both end users and C‑level executives

Ensure timely resolution of issues and communicate solutions clearly and professionally

Diagnose and resolve technical problems via phone, in person, or remote sessions

Install software, manage user accounts, and adjust system settings based on user needs

Collaborate with the offshore ServiceDesk team to maintain smooth IT operations

Travel to local and regional offices to provide onsite support and complete project work

Create and maintain technical documentation, procedural guides, and user FAQs

Support office moves, new‑hire setups, and other IT‑related operational tasks

Deploy new hardware systems and software applications

Support building technologies including security systems, turnstiles, and basic network infrastructure

Troubleshoot and resolve issues with mobile devices and ensure recovery processes are in place

Lead or co‑lead large projects and major technical initiatives

Support and maintain conference room technologies for Microsoft Teams, Zoom, and WebEx

Train users on everyday technology and new tools as they are introduced

Qualification

Windows environmentsO365Video conferencing technologiesIOSMacOSTechnical supportListening skillsEmpathyJudgmentResilienceSelflessnessCommunication skillsCollaborationCreativityIntegrity