National Vision Inc. · 3 weeks ago
Director, Revenue Cycle Management
2435 Commerce Ave NW, Duluth, GA 30096, USA
Full-time
Hybrid
Director/Executive
9+ years expNational Vision Inc. is one of the largest optical retail companies in the United States, focused on making quality eye care and eyewear more affordable and accessible. They are seeking a Director of Revenue Cycle Management to optimize and manage the entire revenue lifecycle across their retail brands, ensuring effective billing, collections, and reporting while leading a team to improve processes in a fast-paced retail healthcare environment.
EyewearRetail
Responsibilities
Develop and implement revenue cycle strategies aligned with organizational goals and financial objectives
Own the full revenue lifecycle—from point of sale and billing through payer reimbursement and customer payments
Lead and develop high-performing teams overseeing plan setup, billing, coding, claims, payment posting, and denials
Build cross-functional relationships with Store Operations, Finance, Merchandising, IT, and the rest of the Managed Care team to ensure end-to-end process integrity
Contribute to cross-functional efforts to deliver excellent customer experiences through a consumer-centric mindset
Serve as a subject matter expert on billing regulations, payer requirements, and revenue integrity
Strengthen payor relationships to improve reimbursement timelines, reduce denials, and resolve systemic issues
Ensure compliance with coding standards, payer policies, and state/federal regulations
Direct end-to-end revenue cycle operations, including claims processing, payment posting, collections, denial management, and rebilling
Monitor pricing, plan setup, coding accuracy, charge capture, and documentation compliance for all products and services
Maximize revenue through the accurate and complete capture of all charges
Identify root causes of revenue leakage and implement solutions to improve accuracy and speed of reimbursement
Oversee reconciliation of revenue accounts and investigate variances between billing and payments
Ensures effective and timely denial management and appeals
Partner with IT and product teams to enhance POS and RCM technology capabilities
Lead continuous improvement efforts, creating scalable SOPs and leveraging automation where possible
Maintains current knowledge regarding payer requirements and policies, ensures system updates are completed accordingly, and keeps the team informed and updated regarding changes and requirements
Maintain accurate financial documentation for audits and regulatory reporting and compliance
Ensures an accurate and timely month-end close process
Ensure adherence to GAAP, managed care regulations, and other payor-specific requirements
Implement and monitor internal controls to safeguard revenue processes
Develop dashboards that provide visibility into billing cycle performance (e.g., coding error rates, billing turnaround times, collection rates, etc.)
Partner with Finance and Accounting to ensure accurate revenue recognition and forecasting
Provide strategic analysis and interpretation of critical revenue cycle data, identifying process improvement opportunities and monitoring performance against targets
Conduct risk assessments to achieve KPI targets, report identified risks to senior management, and provide strategic recommendations for mitigation
Provide actionable insights to senior leadership through trend analysis and forecasting
Develop and implement programs and work plans to increase team accuracy, efficiency, and effectiveness and ensure delivery of industry-level KPIs
Attract, retain and develop top RCM talent
Establish clear goals, accountability and professional development plans
Foster a culture of continuous improvement, operational excellence and customer-centricity
Qualification
Required
9+ years of experience in managed vision care or optical revenue cycle management, including leadership of multi-functional RCM teams
Several years in a management role
Four-year college degree or equivalent experience. Bachelor's degree in Accounting, Finance, Business Administration, or Healthcare Administration (Managed Care)
Demonstrated experience implementing RCM technologies, workflow automation, and process redesign
Proven ability in analytical and critical thinking to integrate complex data sources, evaluate both qualitative and quantitative information, and identify patterns and trends, enabling the development of actionable recommendations that drive measurable improvements in performance and support effective organizational transformation
Strong knowledge of managed vision care, healthcare or retail revenue cycle processes, billing systems, and financial reporting
General understanding of finance and accounting processes, insurance regulatory compliance, and HR management of non-exempt employees
Strong analytical, communication, and leadership skills
Ability to collaborate with team members and counterparts to understand impacts to upstream and downstream business processes, address challenges, adapt implementation methodologies, and ensure alignment with business objectives
Preferred
Master's Degree MBA
Ability to manage multiple complex workstreams
Benefits
Health and dental insurance
401k retirement savings with company match
Flex spending account
Paid personal time off
Paid company holidays
Parental leave
Employee eyewear discount
Much, much more
Company
National Vision Inc.
National Vision is one of the largest optical retail companies in the United States with over 1,200 stores in 38 states and Puerto Rico.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-10-26IPO
2014-02-07Acquired
Leadership Team
Kevin Hassey
Senior Vice President
Mark Banner
President - America's Best Contacts and Eyeglasses
Recent News
2025-11-18
2025-11-10
2025-11-07
Company data provided by crunchbase