Naples Beach Club, a Four Seasons Resort · 2 weeks ago
Overnight Front Desk Agent
Naples, FL
Full-time
Onsite
New Grad, Entry LevelFour Seasons is a luxury hotel company committed to creating exceptional guest experiences through a world-class employee culture. The Overnight Front Desk Agent role involves welcoming and registering hotel guests, managing check-ins and check-outs, and providing high-level customer service to ensure guest satisfaction.
Hospitality
No H1B
Responsibilities
Be part of the opening team
Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Escort guest to the room if Guest Relations Agent is not available and sent a Chat to the guest
Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction
Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift
Assist with Pre-Arrival emails, monitor all Chat messages for Concierge, Guest Relations and FD, write special occasion card/notes, assist with special occasion set up
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone
Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Works harmoniously and professionally with co-workers and supervisors
Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator
Take In Room Dining Order and monitor Mobile App Order during the overnight shift
And More!
Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Guest Relations, Guest Services, and lobby coverage
Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service
Works closely with Bell Staff, Concierge and Guest Relations to ensure smooth handling of guest luggage, deliveries and special requests
Qualification
Required
High school education or equivalent experience
Average reading, writing, and oral proficiency in the English language
Experience in guest service preferred
Benefits
Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
Time off plans starting on the day of hire!
Complimentary and discounted hotel stays around the world!
Wellbeing and mental health initiatives and focused company!
Complimentary employee meals and beverages!
Tuition reimbursement!
Company
Naples Beach Club, a Four Seasons Resort
A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 220-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase