Evocative · 3 weeks ago
Help Desk Technician - Maui, HI
Maui
Full-time
Onsite
New Grad, Entry LevelEvocative is seeking a Help Desk Technician to provide support services for an enterprise client in Maui, Hawaii. The role involves outstanding customer service, troubleshooting issues, and maintaining documentation in the ticketing system.
Information TechnologyWeb Hosting
Responsibilities
Will be responsible for acquiring PCs and conference room equipment from the Company’s warehouses, securely staging and building them (with standard image), maintaining the inventory, and then distributing the PCs and conference room equipment to designated distribution/storage locations in quantities needed for deployment and repairs
Handle complex and/or demanding tasks as well as they can, knowing proper escalation procedures
Communicates with customers on ticket status and appropriate maintenance. Proactively follows up on customer service issues or requests as needed to ensure that service level expectations are met
Installs, repairs, and provides assistance with computer systems by replacing network devices and computer components, diagnosing hardware and software problems, installing and upgrading hardware and software, and providing support and training to end users
Provide remote technical support via phone/ remote app/ email, and other means of communication
Work in collaboration with the project and engineering teams on the deployment and upgrade of systems at customer sites and locations
Possible on-call duties to support 24-hour operations, which happen on extremely rare occasions
Qualification
Required
Technicians should have a thorough knowledge of operating systems (up to Windows 10/11 and iOS), hardware, printers, common software packages (Microsoft Suite, Adobe, etc.), and familiarity with Audio Video electronics –widescreen TVs, projectors, video conferencing devices, etc
Working knowledge of A+ or equivalent is strongly desired
Technicians must be able to effectively communicate with all levels of the organization, both verbally and in writing
Basic knowledge of safety issues associated with electrical equipment is required
Technicians must also be able to work under tables, on ladders, move up and down stairs, and lift up to 60 pounds
Candidates must be able to commute to the Maui office daily. This onsite requirement is non-negotiable and essential to the core functions of this position
Company
Evocative
Evocative is a global leader in Internet infrastructure, providing enterprise-class data center, network, and bare metal solutions that enable exceptional digital experiences.
Founded in 2019
201-500 employees
H1B Sponsorship
Evocative has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$62.5MKey Investors
Crestline
2022-04-14Series Unknown· $30M
2019-11-06Series Unknown· $30M
2017-06-01Seed· $2.5M
Leadership Team
Derek Garnier
CEO
Recent News
HostingJournalist.com
2024-10-22
2024-10-22
Evocative Data Centers
2024-10-22
Company data provided by crunchbase