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R2 Logistics · 1 week ago

Account Service Representative

Dallas, TX

Contract

Onsite

New Grad, Entry Level

R2 Logistics is a third-party logistics provider that offers shipping solutions for manufacturing customers nationwide. The Account Service Representative plays a vital role in ensuring seamless communication from order entry to freight delivery, providing the highest level of customer service.

AutomotiveRailroadTransportation

No H1B

Responsibilities

Data Entry – Accurately entering customer orders into the transportation management system

Tracking Shipments – Communicating via phone and email with contracted carriers to record their locations

Problem Resolution – Proactively investigating issues that arise in transit, assessing their impact on delivery times, and working with team members to provide solutions to ensure on-time delivery

Schedule management – Creating pickup and delivery appointments via phone and email; informing team members of any scheduling conflicts

Book loads – Negotiating rates with partner carriers to cover shipments

Assist with additional responsibilities as needed