NTT DATA North America · 1 week ago
Network Service Design Manager
Baltimore, MD
Full-time
Hybrid
Director/Executive
$115K/yr - $190K/yr
10+ years expNTT DATA North America is a leading business and technology services provider. They are seeking a Network Service Design Manager to lead a large-scale network modernization program for public-sector clients in Maryland, overseeing service design, technical delivery, and cross-functional collaboration.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Define Service Requirements
Translate business, customer and technical requirements into clear network service specifications
Create End to End Service Designs
Develop high level and detailed designs that describe how the network service will work from end to end
Document network capacity plans, routing, resilience and operational processes
Coordinate Across Technical Teams
Promote capabilities and offerings to internal groups, partners, and clients; present roadmaps, reference architectures, and proof points
Work with Engineering, architecture, Network Operations (NOC), field engineers, and vendors to ensure alignment
Ensure Operational Readiness
Define how the service will be supported (fault management monitoring, maintenance)
Prepare support documentation for operations teams and ensure handover to NOC/SOC
Manage Service Impact of Project Changes
Assess how design changes or network upgrades will affect existing services
Ensure continuity, resilience and minimal customer interruption
Cross‑Functional Leadership & Collaboration
Facilitate collaboration among sales, pre‑sales, delivery, operations, and security teams to ensure seamless design‑to‑run transitions
Blend technology and business strategy to develop compelling, outcome‑based solutions; articulate value in executive terms
Risk and Issues Management
Identify risks to service design, delivery or stability
Develop migration plans (e.g. backup routes, redundancy, scheduling windows)
Talent Development
Coach and mentor solution architects and sales teams; develop technical career paths, training plans, and communities of practice
Qualification
Required
10–15+ years in large-scale network engineering/architecture, with 7+ years leading multi-agency or enterprise programs
Minimum of eight (8) years' experience leading/supervising an engineering team responsible for services similar in size and scope in IT infrastructure management
Bachelor's Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business, or other related discipline
Hybrid/onsite presence in Maryland area to engage with agency stakeholders, governance bodies, and operations teams
Preferred
Proven leadership designing and governing MPLS/IP backbones, SD‑WAN, Internet gateways, and security architectures at statewide or enterprise scale
Hands-on mastery of BGP, QoS, IPv6, VRF/VRF‑lite, IPSEC, and HA patterns; demonstrable vendor depth (Cisco, Fortinet, Juniper)
Extensive knowledge of network management, monitoring, and design solutions. Experience integrating NOC/SOC, ITSM platforms, event correlation, and observability stacks; strong bias for automation and repeatability
Executive-grade communication: able to articulate complex trade-offs, negotiate standards, and influence cross-functional leadership
In-depth experience creating and managing infrastructure outsourcing solutions and cost models
Experience performing complex technical analysis of software, hardware, and network systems
Experience with managed network services and various network tools and hardware vendor products
Availability to lead critical cutovers, incident response escalations, and executive reviews during high-importance events
Ownership of design authority: you make final calls on architecture patterns, balancing risk, cost, schedule, and operability
CCIE (Routing & Switching/Enterprise/Service Provider) strongly preferred; CCNP/CCDA as applicable
Security certifications (CISSP, GIAC) and ITIL Foundation; familiarity with COOP planning
Prior experience with Maryland public-sector programs and Rule 60GG project governance highly preferred
Experience with cloud network architecture (Azure/AWS/GCP), IX peering, and DDoS mitigation services
Demonstrated success driving multi-vendor standards, cost models, and technical due diligence in RFP/RFI contexts. Network technical thought leadership and organizational agility
Benefits
Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally-required benefits
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
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