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Truist · 1 week ago

HR Product Manager-Human Capital Systems

Charlotte, NC

Full-time

Onsite

Senior Level

7+ years exp

Truist is seeking an experienced HR Product Manager to enhance teammate experiences through HR technology solutions. This role involves optimizing user journeys and leading enterprise projects using agile methodologies, focusing on HR operations and various platforms.

BankingFinanceFinancial Services

No H1B

Responsibilities

Implement and configure ServiceNow solutions while designing and maintaining integrations to/from other platforms (including Workday, SAP SuccessFactors, etc.)

Conduct teammate life-cycle and HR specific process workshops (e.g., onboarding/off-boarding, Talent Acquisition, Payroll, Benefits) to obtain functional requirements

Establish user journeys and create user stories to support the design and configuration

Conduct requirements gathering and sprint design sessions, working with functional/center of expertise stakeholders to document baseline current state

Develop detailed implementation plans for deploying capabilities (ServiceNow HR), including establishing key milestones, points of value, and high-level architecture

Monitor and identify project issues to mitigate any risk

Support and manage the configuration of the application, engage stakeholders to conduct reviews through the joint design sessions

Assist with executing system validation, preparing the organization for the transition, and ensuring readiness for deploying into production

Responsible for end-to-end vendor management, including maintaining the relationship, support model, roadmap/functional enhancements, and escalating system issues as needed

Work with Human Capital Systems, Enterprise Technology and other functional leaders to set a strategy and a vision consistent with priorities for our teammate experiences and ServiceNow solution

Develop a product mindset that is focused on delivering the needs of the business, often identifying needs before they are asked, and looking for optimization improvements on already-established processes

Develop and nurture relationships with COE Owners to understand their needs and prioritize capability enhancements

Stay up to date on new features and capabilities, advise partners in our centers of expertise on new and emerging capabilities

Define and document end-to-end system improvements based on analysis to increase the workforce and stakeholder satisfaction with the ServiceNow HR solution. Create and maintain business/technical documentation

Responsible for standing up and driving program governance structure and rhythms during the execution of roadmap items

Qualification

ServiceNow HR implementationBusiness analysisProject managementWorkday integrationAgile methodologiesSaaS solution managementInterpersonal skillsProblem-solvingPresentation skillsSelf-motivatedFlexibility

Required

BS/BA in Business, Management Information Systems, Computer Science or similar area

7+ years in large-scale technical business analysis and project management

Previous experience implementing ServiceNow [HR] Enterprise

3+ years of experience hands on and managing ServiceNow HR configuration, implementation and integrations (including Workday)

Proven experience in a dynamic product management role overseeing all elements of the product development lifecycle

Experience analyzing business/teammate needs and current market trends

Highly flexible, able to prioritize multiple projects and deadlines to execute well in a fast-paced, rapidly evolving organization

Advanced desktop application skills (Excel, PowerPoint) and strong understanding of SaaS solution RFP, implementation, and ongoing management

Excellent interpersonal skills to communicate with colleagues and executives alike

Hard working, self-motivated individuals who are comfortable handling ambiguity and able to successfully complete tasks within deadlines with limited supervision

Preferred

Relevant consulting experience with a technical background

Experience with mergers and acquisitions (M&A) analysis

Create and develop innovative solutions addressing client's business requirements in consideration of process design, ServiceNow technical best practice and standards

Experience in designing use cases, categorizing requirements, and creating functional and requirement specifications documents

Ability to create high-quality presentations, models, and analyses, and other deliverables and present them to clients and upper management

Knowledge of Agile, Scrum, Kanban, and Critical Path development and implementation methodologies

Experience in Software Development Lifecycles and development languages such as Python and JavaScript

Ability to assist in proposal writing for business development opportunities

Ability to set, manage and meet expectations and deadlines