BioTouch ยท 2 weeks ago
Customer Service Representative Job
West Haven, CT
Full-time
Onsite
Mid, Senior Level
5+ years expBioTouch is a company that focuses on customer service, and they are seeking a Customer Service Representative to join their team. The role involves processing orders, answering phone calls, and assisting customers while meeting performance expectations.
Logistics
Responsibilities
Processes all levels of orders when needed
Answer phones, manually entering orders
Has basic knowledge of commonly-used concepts, practices, and procedures
Effectively communicate with customer on multiple levels
Monitor Customer Service Inbox
Provide service levels that meet customer and operational needs while achieving department goals and objectives
Assist with additional responsibilities, i.e., quality control, responding to customer emails (via the customer service email account
Enter/Handle Customer Complaint Cases when received
Able to meet Performance Expectations
Other duties as assigned
Qualification
Required
Call center/data entry experience
Customer service experience
Detail oriented
Can work under high pressure and fast pace
Team player
Strong computer skills
Phone/email communications
Strong knowledge of Microsoft Windows & Office
Have a strong understanding of our products and services to effectively handle inbound and outbound calls
Ability to prioritize and shift priorities quickly as need dictates
Strong verbal and written communication skills
Team-oriented with commitment to the success of the team and organizational goals
Ability to meet tight deadlines
Ability to multi-task
High school diploma or equivalent
Five (5) or more years of experience in a call center or related area and/or one (1) year Path-Tec experience
Company
BioTouch
BioTouch is a provider that offers a higher level of care in healthcare delivery.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Steve Jensen
Chief Technology Officer
Paul Mauerman
Chief Financial Officer
Company data provided by crunchbase