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Schmidt Family Of Companies · 1 month ago

Agent Service Coordinator

St. Augustine,FL,US

Full-time

Onsite

New Grad, Entry Level

Schmidt Family Of Companies is seeking an Agent Services Coordinator who will support real estate agents and clients while managing various office operations. This role acts as the primary point of contact, ensuring a professional environment and assisting with administrative duties, training, and marketing efforts.

Commercial Real EstateReal EstateReal Estate BrokerageResidential

Responsibilities

Acts as the "face of the company," greeting customers as they enter the office, call in, or visit the office, and presenting a professional image to current or potential customers

Following opening and closing procedures each day to prepare the office for business

Signing for deliveries, collecting mail, sending outgoing mail, etc

Training new agents on our technology and systems, studying/learning new systems, and answering questions about those systems

Processing and training new agents in our office following our onboarding process

Working with Marketing on our resources for agents including business cards, postcards, print ads and social media including Facebook posting/boosting as applicable

Communicating with Accounting and Relocation as needed

Retention – Keeping a list of phone/email rosters, birthdays, renewals, CE due dates, etc

Processing new listings, pending, closed, and cancelled deals in Google Sheets, maintaining confidential information for all agents and their clients

Auditing files and Escrow Instructions, ensuring Manager audits as well

Keeping updated on all title/lender status updates as well as escrow instructions

Submitting Home Warranties and Data collection forms

Ordering office supplies and signs with management approval

Updating and maintaining our voicemail system

Maintaining the floor schedule, if applicable

Setting up the training area for meetings and events and cleaning up after

Maintaining the kitchen, refrigerator, trash, etc

Assisting agents in whatever they need to embody a servant leadership mentality

Weekly BlueSync attendance/watching of recording

Monthly 3rd @ 3 attendance/watching of recording

Monthly Staff Meeting attendance

Bi-yearly in-person ASC training attendance

Weekly huddles, as applicable

Assisting Manager in whatever additional tasks need to be done

Qualification

Real Estate technologyCustomer serviceOrganizational skillsMicrosoft OfficeGoogle SuiteMulti-taskingSelf-directedWarm personalityBasic computer skillsAdobe InDesignInterpersonal skills

Required

Professional demeanor and attire

Warm, inviting personality

Ability to multi-task and keep up with a fast-paced environment

Self-directed; ability to work both independently and in a team environment

Ability to learn new skills rapidly and accurately and attend all company provided training both virtually and in-person as invited when applicable

Excellent interpersonal and customer service skills

Excellent organizational skills and attention to detail

Basic computer skills (typing, basic spreadsheets, emails, and using real estate software systems)

Understanding of all corporate and company proprietary technology with ability to train agents on technology, including but not limited to, one-on-one training and lunch-n-learns

High school diploma or equivalent required; college preferred

Proficiency with Microsoft Office and Google Suite software

Experience with Adobe InDesign

Prolonged periods of sitting at a desk and working on a computer

Must be able to lift up to 15 pounds at times

Must be able to perform general cleaning to light maintenance work