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B&Q · 4 weeks ago

Shift Lead

Southampton Road

Full-time, Part-time

Onsite

Mid Level

£28K/yr - £28K/yr

B&Q is a leading home improvement retailer, and they are seeking a Shift Lead to oversee store operations and ensure a safe and enjoyable shopping environment. The role involves managing colleague deployment, being the first point of contact for customers, and maintaining store safety standards.

Home ImprovementHome ServicesReal EstateRetail

Responsibilities

Be the heartbeat of the store day-to-day and ensure operations are running smoothly

Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift

Be the first point of contact for customers and colleagues

Make sure our stores are safe at all times

Qualification

Customer serviceTeam leadershipSafety complianceDecision makingMotivation

Required

Passionate about customers and doing the right thing for them

Like to have a global view and not be constrained to specific areas of the store

Safety conscious and use an eye for detail to spot compliance opportunities

Enjoy interacting with colleagues and working in a team

Like to bring energy to each day and motivate those around you

Confident to have autonomy and trust to make decisions for the customer at pace

Benefits

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits and lots more

Company

B&Q

Glassdoor3.4

B&Q are the UK’s leading home improvement and garden living retailer with over 300 stores and our Store Support Office in Southampton. It is a sub-organization of Kingfisher.

Founded in 1969