State Farm Agent · 2 weeks ago
Customer Service Manager - State Farm Agent Team Member
Oxford, OH
Full-time
Onsite
Mid, Senior Level
$55K/yr - $80K/yr
5+ years expState Farm Agent is seeking a Customer Service/Office Manager who will generate remarkable customer experiences to support the growth of the agency. The role involves overseeing the customer service team, developing policies, and handling escalated customer complaints while providing training and mentorship to team members.
Auto InsuranceFinanceFinancial ServicesHealth InsuranceInsuranceLife Insurance
Responsibilities
Oversee the customer service team and daily operations
Develop and implement customer service policies and procedures
Handle escalated customer complaints and issues
Train and mentor customer service representatives
Manage Team scheduling & payroll submission
Attain Property, Casualty, Life and Health Licensing
Qualification
Required
5+ years of experience in customer service, with 2+ years in a managerial role
Leadership and organizational skills
Communication and problem-solving abilities
Benefits
401(k)
401(k) matching
Company parties
Free food & snacks
Opportunity for advancement
Paid time off
Parental leave
Training & development
Competitive salary
Flexible schedule
Company
State Farm Agent
At State Farm®, our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Fawad Ahmad
SVP - Digital & Customer Experience and Chief Digital Officer
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