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inSync Staffing · 2 weeks ago

Customer Service Representative Tier 2

United States

Contract

Remote

New Grad, Entry Level

$18/hr - $18/hr

inSync Staffing is seeking a highly motivated and detail-oriented Customer Support Specialist to join their team. This non-phone-based role focuses on providing exceptional service and effective case resolution through digital channels, primarily email and live chat.

B2BDeliveryHuman ResourcesInformation TechnologyStaffing Agency

Growth Opportunities

Responsibilities

Provide timely, professional, and accurate support to customers via email and live chat platforms

Perform comprehensive case management, taking ownership of customer issues from initial contact through to resolution

Clearly document all customer interactions, troubleshooting steps, and resolutions within the CRM system

Escalate complex issues to the appropriate internal teams while maintaining proactive communication with the customer

Contribute to a positive customer experience by offering solutions and navigating internal resources efficiently

Qualification

Case ManagementCustomer ServiceWritten CommunicationCRM ExperienceSalesforceBilingual

Required

Highly motivated and detail-oriented

Open and Flexible Availability

Ability to work a flexible schedule that may include evenings, weekends, and holidays

Provide timely, professional, and accurate support to customers via email and live chat platforms

Perform comprehensive case management, taking ownership of customer issues from initial contact through to resolution

Clearly document all customer interactions, troubleshooting steps, and resolutions within the CRM system

Escalate complex issues to the appropriate internal teams while maintaining proactive communication with the customer

Contribute to a positive customer experience by offering solutions and navigating internal resources efficiently

Strong Written Communication: Exceptional grammar, spelling, and ability to convey complex information clearly, concisely, and empathetically in a written format

Case Management Proficiency: Proven ability to manage a queue of digital cases (emails/chats), prioritize tasks, and follow through on commitments

Customer Service Focus: A genuine desire to help customers and a high level of patience and professionalism

No Phone Requirement: This is strictly a non-voice role

Hands-on experience working with a Customer Relationship Management (CRM) system