GRUBBRR® · 1 week ago
Project Manager – Implementations and Onboarding
Boca Raton, FL
Full-time
Onsite
Entry, Mid Level
2+ years expGRUBBRR® is a leader in self-ordering and guest-engagement technology, transforming how commerce is transacted across restaurants, retail, and hospitality. The Project Manager will lead the end-to-end onboarding and implementation of new clients onto the Grubbrr platform, ensuring successful delivery while balancing scope, timeline, budget, and customer expectations.
ComputerRestaurantsSoftware
Responsibilities
Create, manage, and maintain detailed project plans, timelines, and milestones across multiple concurrent implementations
Ensure projects are delivered on time and within budget, while adhering to Grubbrr’s project governance and delivery standards
Monitor project progress, proactively identify risks or issues, and adjust plans as needed to ensure successful outcomes
Track project resource utilization and manage alignment with allocated budgets and staffing plans
Serve as the primary customer interface throughout the implementation lifecycle
Establish trusted advisor relationships with client stakeholders by providing clear communication, structure, and leadership
Lead difficult but necessary conversations related to scope, timelines, budget, resources, and change management
Capture, document, and formally communicate outcomes of key decisions and escalations
Manage day-to-day execution of implementations across Product, Engineering, QA, and Customer Success
Facilitate requirements gathering and assist with the creation of project deliverables as needed
Own and coordinate the creation of technical design documentation for complex projects by interfacing with Product Owners, Architects, and Developers
Identify opportunities to leverage the full Grubbrr technology stack to meet customer objectives
Provide hands-on support with configuration and customization of Grubbrr products during implementations
Write and review QA and UAT scripts as necessary
Manage User Acceptance Testing (UAT) with end users, including coordination, execution, and formal sign-off
Prepare user-facing documentation and training materials to support successful adoption
Facilitate project review and status sessions with clients and internal teams
Define project success metrics and lead retrospectives with cross-functional delivery teams
Apply business knowledge and analytical skills to identify opportunities for process improvement and delivery optimization
Adopt and reinforce standardized implementation and development lifecycle methodologies
Qualification
Required
Bachelor's degree in Business Administration, Communications, Information Technology, or equivalent practical experience
2–5 years of experience in a customer-facing project management role, leading complex software implementations
Demonstrated ownership of project scope, budget, timelines, and delivery commitments
Experience managing multiple large projects or programs requiring cross-functional coordination
Proven ability to communicate and influence Director-level and executive stakeholders
Strong negotiation, conflict resolution, escalation, and executive communication skills
Ability to weigh business and technical requirements, identify dependencies, and develop realistic project plans and estimates
Comfortable working in a fast-paced, high-energy, team-oriented environment
Strong written and verbal communication skills
Must work full-time in Grubbrr's Boca Raton, FL office
Preferred
Experience implementing restaurant, retail, hospitality, or fintech platforms
Experience managing enterprise or multi-location software deployments
Familiarity with QA, UAT, and structured delivery methodologies
Experience mentoring junior project managers or implementation team members
Benefits
Equity opportunity in a fast-growing, mid-stage startup
Company
GRUBBRR®
GRUBBRR is the leader in self-ordering technologies that are revolutionizing the way commerce is transacted.
51-200 employees
H1B Sponsorship
GRUBBRR® has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (3)
2022 (3)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$35MKey Investors
Robert Irvine
2023-03-24Undisclosed
2022-06-01Debt Financing· $35M
Leadership Team
Sam Zietz
Chief Executive Officer
Brian Whitney
SVP of Sales
Recent News
EIN Presswire
2025-07-24
EIN Presswire
2025-02-06
Aon plc Global Media Relations
2024-05-28
Company data provided by crunchbase