RemotelyHR ยท 3 weeks ago
Dispatcher
French Florist is a floral boutique reimagining the floral delivery experience. The Dispatcher coordinates daily floral deliveries, assigning routes and ensuring timely arrival of orders while communicating with various stakeholders to maintain smooth operations.
Human Resources
Responsibilities
Coordinate and assign daily delivery routes; adjust routes for traffic, order changes, and urgent requests
Verify order details, timing, and special instructions; ensure designs are ready for dispatch
Update order statuses in the POS/dispatch system and manage real-time communication with drivers
Communicate delivery windows, delays, and confirmations to customers; resolve delivery issues quickly
Coordinate with sales and event teams on large event setups and schedules
Maintain delivery logs, ensure efficient loading, and support peak-season operations
Uphold company standards for delivery accuracy, professionalism, and customer satisfaction
Perform other duties, as assigned
Qualification
Required
High school diploma or equivalent
Experience in dispatching, routing, customer service, or logisticsโpreferably in a floral, retail, or event-based business
Ability to multitask and manage time-sensitive requests in a fast-paced environment
Strong communication and team-coordination skills
Familiarity with local geography and efficient route planning
Comfortable using POS systems, dispatch tools, and GPS/routing apps
Detail-oriented with strong problem-solving abilities
Willingness to work weekends and holidays as needed
Friendly, professional, and team-oriented demeanor
Regular and punctual attendance is an essential function of this position
Preferred
Knowledge of delivery etiquette and recipient contact rules
Bilingual abilities (optional but helpful)
Benefits
$21 - $24.00/hour
Monthly cellphone reimbursement stipend
Professional development allowance
Company
RemotelyHR
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