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6crickets · 2 weeks ago

CA Technology Support and Operations Specialist (former teachers wanted)

United States

Full-time

Remote

Entry Level

1+ years exp

6crickets is an Education technology startup based in Seattle, WA, dedicated to enhancing learning experiences for students. The role involves providing customer service, technology support, and account management, while collaborating with the product engineering team to improve user experience and assist in client outreach.

Child CareEducation

Responsibilities

Have the big picture with in-depth understanding of business goals and 6crickets product offerings and eagerness to keep up with new development and offerings in a fast-growing startup environment

Provide friendly, effective, and efficient technical support service to the 6crickets community

Managing accounts and building relationships with clients from onboarding to routine maintenance to account renewal

Be a first point of contact to handle and resolve customer complaints

Respond professionally to inbound communications, including urgent situations

Identify and escalate issues appropriately

Compose thoughtful and accurate messages or customize prepared responses to customer emails

Arbitrate in situations between users

Monitor and control numerous concurrent tasks in tandem

Research and cold-call leads to secure sales meetings

Proactively and independently work to meet targets and goals

Uphold 6crickets' Core Values (6crickets.com/about)

Qualification

Customer service experienceTechnical supportAccount managementSales outreachResearch skillsCommunication skillsTyping speed 60wpmEmpathyStartup mentalityPassion for educationHigh-speed internetTicketing systemsOnline help resourcesInterpersonal skillsProblem solvingAdaptabilityFlexibility