K2 Services · 5 hours ago
Legal Site Supervisor/Receptionist
Charlotte, NC
Full-time
Onsite
Mid Level
$21.87/hr - $25.34/hrK2 Services is a company that values its employees and their contributions. The Site Supervisor is responsible for overseeing daily operations and ensuring exceptional client service at a prestigious client's office, while also providing administrative support and leading a team to meet productivity goals.
ConsultingInformation Technology
Responsibilities
Serves as the principal liaison between the employees and the Client for an A+ customer experience support operation
Supervises and delegates to the team to ensure productivity goals are met and team provides excellent client service
Continuously looks for opportunities to increase the efficiency of operation
Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
Recruits and interviews potential candidates for available positions at the site
Hires, trains, supervises, evaluates and develops all personnel assigned to the site
Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
Assists Enterprise Operations Manager with tracking productivity and collects all information necessary to provide leadership and the client with monthly reports
Must be a multi-tasker in a busy law firm environment
Qualification
Required
High School Diploma or equivalent
Previous supervisor experience in a client service-oriented field, preferably mail/copy/production
Detail oriented with good attention to detail
Good verbal and written communication skills
Strong initiative required; ability to work independently with minimal direct supervision
Ability to lead others in a professional manner
Working knowledge of Microsoft products including MS Word, Excel and Outlook
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs
Ability to walk, bend, kneel, stand or sit for an extended period of time
Can-do attitude; willingness to learn and grow and develop
The scheduled hours of this position are 8:00am-5:00pm; Monday to Friday
Candidates must have flexibility to work outside the scheduled hours on a limited basis for client needs
Company
K2 Services
K2 Services, LLC is a leading technology-enabled services provider, specializing in IT managed services, unified support and enterprise technology platforms for the legal industry.
Founded in 1989
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-03-02Acquired
Leadership Team
Peter Cotseones
Chief Executive Officer
David Pardun
Chief Financial Officer / Executive Vice President, Finance
Company data provided by crunchbase