DriveTime · 6 days ago
Loan Advisor (Part Time)
Fort Worth, TX
Part-time
Onsite
Entry Level
2+ years expDriveTime is a leading financial servicing provider that focuses on creating a strong path to vehicle ownership for customers. They are seeking a Loan Advisor to collect past due payments, negotiate payment plans, and maintain positive relationships with customers while meeting production goals.
AutomotiveFinancial ServicesSales Automation
Responsibilities
Collect past due payments and negotiate payment plans while maintaining positive relationship with customers
Make inbound and outbound contact with customers regarding past-due balances (generally 1-60 days)
Educate, negotiate with, and build relationships with customers to influence them to make needed payments
Effectively navigate multiple systems to review account information, process payments and accurately notate accounts regarding contact
Utilize company resources to assist customers who are unable to make timely payments on their account to get back on the path to ownership
Contact, or attempt contact with, customers who are delinquent
Monitor and ensure regular follow up on all loan repayment agreements and analyze all customer accounts, Oversee all overdue accounts with help of automate systems and computers
Assist customers with debt repayment plans; including modifications and deferments, Listen to customer's story and determine if debt can be collected
Utilize computer systems to handle skip tracing
Maintain positive working relationships with the Loan Servicing team
Qualification
Required
High School Diploma or GED
2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations
Ability to pass a drug test and background check
Located on-site in our exciting contact center in Fort Worth, TX
Must stay within Fair Debt Collections Practice Act guidelines on all communication with customers
Must be able to retain training instruction, implement feedback received, and adapt to any and all changes in processes, scripts, call flow, etc
Must practice strict discretion when dealing with sensitive customer and account information
Must be able to negotiate with customers, be familiar with and provide all applicable options and services available to them
Must be able to stay calm during escalated calls and treat all customers respectfully and with empathy
Must meet monthly Collection, Call Time, and Quality Assurance Goals
Preferred
Contact center experience in the financial services industry preferred
Benefits
Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
Paid Time Off. Not just lip service: we work hard, to play hard ! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
Company
DriveTime
DriveTime Automotive Group is a dealer helping people with credit issues purchase a vehicle of their choice.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
R
Ray Fidel
CEO
Recent News
2025-08-29
2025-03-29
Bank Automation News
2025-01-28
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