Giant Eagle, Inc. · 2 weeks ago
Support Engineer, Microsoft & AV Support Specialist
Cranberry Township, PA
Full-time
Onsite
Mid Level
4+ years expGiant Eagle, Inc. is seeking a Support Engineer to manage and architect Microsoft SCCM, Intune, and related environments while supporting enterprise-scale collaboration technologies. The role involves implementing and maintaining Windows-based clients, managing endpoints, and ensuring seamless operation of Microsoft Teams and AV hardware for large meetings.
AppsComputerFood and BeveragePharmaceuticalRetailShopping
Hiring Manager
Daniela Mayol
Responsibilities
Implement, monitor, and maintain Microsoft Windows-based clients (physical and virtual), including Windows Virtual Desktops hosted in Azure
Manage and monitor endpoints using Microsoft Intune and SCCM, including update deployment, image building, and application management
Develop, test, and deploy application packages for on-demand use
Plan and execute enterprise-scale Windows and Office channel migrations and standard patching with minimal production impact
Remediate security vulnerabilities and ensure compliance with security and audit requirements
Contribute to licensing management and future roadmap for both frontline and corporate environments
Provide on-site technical support (Cranberry, PA) for Microsoft Teams meetings, ensuring all equipment and software are functioning correctly
Set up, configure, and troubleshoot Microsoft Teams Rooms and related hardware (Crestron, Logitech, Polycom).F
Support large training and conference rooms (~150 person capacity) utilizing AV and Teams technologies
Assist team members with technical issues related to Microsoft Teams, Teams Premium, and other collaboration tools
Conduct regular maintenance and updates for Teams Rooms equipment
Support and manage Microsoft Town Hall meetings
Maintain general awareness of industry trends on MS technologies (M365, CoPilot, Teams)
Qualification
Required
4-year technical degree (preferred) or associate's degree in IT, Computer Science, or related field
Experience managing and architecting Microsoft SCCM, Intune, and other environments
Experience supporting large-scale collaboration sessions, meetings, and AV environments
Strong knowledge of Microsoft Teams, Teams Premium, Teams Rooms, and related AV hardware
Experience supporting and managing Microsoft Town Hall meetings
Excellent troubleshooting, problem-solving, communication, and interpersonal skills
Ability to work independently and as part of a team
Familiarity with remote desktop tools, virtual desktop solutions, and network configurations
Experience with Microsoft Admin Portals (Azure/Entra, Office 365, Services Hub)
Experience in retail environments and working with global/remote teams is a plus
Preferred
MS-101: Microsoft 365 Mobility and Security
MCSE: Core Infrastructure
Microsoft 365 Certified: Enterprise Administrator Expert
ITIL Foundations v3 or greater
Certification in Microsoft Teams or related technologies
Experience supporting Crestron, Logitech, Polycom, and Microsoft AV technologies
Demonstrated familiarity in use of MS PowerShell for SCCM, O365, and AD
Knowledge of network configurations and troubleshooting
Understanding of general Microsoft licensing concepts
Company
Giant Eagle, Inc.
Giant Eagle strives to be a best place to work in the eyes of the nearly 36,000 individuals who work in our stores, pharmacies, warehouses and in our corporate offices.
10001+ employees
H1B Sponsorship
Giant Eagle, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (5)
2023 (9)
2022 (6)
2021 (5)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
B
Bill Artman
Chief Executive Officer
Recent News
2026-01-09
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2026-01-05
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