University of California, San Francisco · 1 day ago
Practice Coordinator
Berkeley, CA
Full-time
Onsite
Mid Level
4+ years expThe University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research and patient care. The Practice Coordinator serves as a crucial link between the administrative team and the public, managing various responsibilities to ensure smooth operations and exceptional customer service in the outpatient care unit.
AssociationBiotechnologyEducationMedicalPharmaceutical
Responsibilities
Managing CRM communications
Handling telephone interactions
Processing referrals (both internal and incoming)
Managing APeX in-baskets
Performing scanning and filing tasks
Overseeing procedure authorizations
Maintaining day-to-day clerical operations and communication processes
Adhering to UCSF House and Telephone Standards
Demonstrating sensitivity to the needs of patients, staff, and providers
Troubleshooting and prioritizing tasks
Facilitating complex transactions as part of daily routine
Contributing to the development and upkeep of Standard Workflows
Qualification
Required
High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience
APeX/EPIC experience
Experience with in-person client service
Scheduling patients
Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time
Ability to analyze situations, prioritizes, and develops solutions and makes recommendations
Ability to work with minimal supervision
Ability to use good judgment and work independently, at times under the pressure of deadlines
Ability to access situations prioritizes workload, develop solutions and make recommendations
Excellent customer service and communication/interpersonal skills, both over the telephone and directly
Able to sit at a computer terminal with telephone headphones for extended periods of time
Basic math skills required
Proven ability to deal with a wide variety of individuals
Ability to deal sensitively and effectively with patients
Excellent organizational and problem-solving skills
Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents
Demonstrated administrative/office coordination skills
Demonstrated knowledge of medical practice terminology
Preferred
Experience in healthcare, including patient scheduling, insurance verification, and medical record data abstraction
Experience in ambulatory settings
Prior experience with appointment, ancillary service, or surgical scheduling
Bilingual or multilingual capability (Spanish, Cantonese, and Russian)
Company
University of California, San Francisco
University of California, San Francisco is an educational institution that focuses on medical courses.
10001+ employees
H1B Sponsorship
University of California, San Francisco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (365)
2024 (342)
2023 (308)
2022 (306)
2021 (241)
2020 (268)
Funding
Current Stage
Late StageTotal Funding
$52.45MKey Investors
California Institute for Regenerative MedicineBaldrick's FoundationNational Institute on Aging
2025-01-30Grant· $11.9M
2023-11-21Grant
2023-10-03Grant
Leadership Team
Pamela Hudson
Chief Operating Officer | Center for Digital Health Innovation
Jimmie Ye
Professor
Recent News
2026-01-06
2026-01-05
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