Unifin Inc · 2 months ago
Customer Service Representative - Seasonal (REMOTE/WFH)
United States
Full-time
Remote
New Grad, Entry Level
0+ years expUnifin Inc is a BPO company with operations across North America, Latin America, and Asia Pacific. They are seeking a Customer Service Representative to handle inbound calls, address customer inquiries and complaints in a Financial/Bank Services environment, and provide solutions through various communication channels.
Business IntelligenceConsumerFinancial Services
Responsibilities
Responsible for handling inbound calls from customer’s inquiries and complaints in a Financial / Bank Services environment
Maintain a positive, empathetic, compassionate, and professional attitude toward customers at all times
Resolve service problems like customer complaints, cause of the problem, etc
Ensure that customer queries are answered to their satisfaction and in a timely manner
Address customer’s concerns related to the services and provided the best solutions for their needs via a variety of communication channels that could include email, chat, or social channels
Escalate any customer complaints to the Operations Supervisor when needed and ensure solutions have been sorted out efficiently
Accurate and complete information using our communication methods is needed for this role
Qualification
Required
Have at least 6 months of BPO experience
An innate drive to provide excellent customer service
Finished high school education
Strong interpersonal and comprehension skills
Capable of handling escalated situations, remittances, and disputes
Excellent communication and demonstrable probing and problem-solving skills
Can fluently speak both English and Spanish
Available to work Full-Time, 8 hours per day. Requires open availability and be willing to work a flexible schedule including evenings and weekends. Operational hours: 9am-7pm CST, Monday-Saturday (2 days off)
At least 2.0 GHz Processor (I3, I5, I7 or dual-core & up processor)
At least 8 GB of RAM
80 GB HD space with 20GB
One available USB Port
USB Headset (combo Mic and Headset with noise-canceling)
Internet access by Cable or Fiber (DSL, Satellite, etc. is not permitted)
Min download Speed of 10mbps and Upload 2mbps
Hardwired into the PC/Laptop (wireless internet access not permitted)
Company
Unifin Inc
Unifin Inc., established in 2011, is a veteran-owned BPO and Accounts Receivable Management firm specializing in third-party debt collection, customer care, and staff augmentation.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase