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SmithRx · 2 weeks ago

Revenue Operations Business Analyst

United States

Full-time

Remote

Mid Level

3+ years exp

SmithRx is a rapidly growing, venture-backed Health-Tech company dedicated to transforming the Pharmacy Benefit Management sector. The Revenue Operations Business Analyst will serve as the primary liaison between the Revenue Operations team and its stakeholders, focusing on defining business needs, developing enablement materials, and ensuring the adoption of processes and tools.

Health CareInformation TechnologyPharmaceutical

Responsibilities

Conduct deep-dive sessions with sales, finance, legal, account management, and other stakeholders to understand challenges, pain points, and business needs for RevOps processes. Focus on understanding upstream and downstream impact of RevOps data, partners closely with impacted teams for due diligence prior to execution

Translate gathered business needs into requirements, user stories, and acceptance criteria for Analysts and Business Systems team members

Work in close partnership with teams to map end-to-end current and future state RevOps processes

Develop and maintain enablement and training materials for all new or updated RevOps processes, tools, and system changes

Work with team on rollout strategy for process and system updates; own training and ensuring high user adoption

Partner with team to design, execute, and manage UAT plans for major system changes before they go live

Own and maintain the central repository of RevOps process documentation, ensuring it is current, accurate, and easily accessible

Monitor post-launch adherence and data integrity, working with Analysts to identify and resolve gaps

Act as the central hub/POC for questions post roll out

Qualification

Business AnalysisCRM (Salesforce)Analytical SkillsJiraHealthcare BackgroundAI UtilizationCommunication Skills

Required

3+ years as a Business Analyst, or similar function within a Revenue Operations or Sales Operations organization

Experience documenting processes and requirements related to CRM (Salesforce), including deal and/or Contract Management

Exceptional ability to synthesize complex, highly detailed, nuanced information

Strong analytical and problem-solving skills

Superior verbal/written communication and presentation abilities

Proactive, self-starter, comfortable driving clarity in complex 'grey areas'

Comfortable proactively engaging stakeholders, bringing people together to gather requirements and dive into details, identify solution options to present to team for decision-making