MFort Security Services ยท 1 week ago
Lead Residential Concierge - 2nd Shift Full Time- 3PM-11PM $20hr- (South Loop)
Chicago, IL
Full-time
Onsite
Entry, Mid Level
$20/hr - $20/hr
2+ years expMFort Security Services is a trusted provider of contract security services based in Chicago, Illinois. They are seeking a professional and motivated Lead Residential Concierge to lead the concierge team at a residential property, ensuring exceptional service and managing front desk operations.
Security & Investigations
Responsibilities
Lead and set an example for the concierge team in professionalism, customer service, and performance
Greet all residents, guests, and visitors warmly and maintain a welcoming lobby environment
Work closely with the client and leasing office to understand daily activities, appointments, and visitor schedules
"Own the lobby" by staying informed of who is arriving, expected guests, and client-related appointments
Oversee front desk operations including visitor management, access control, and package handling
Conduct routine property rounds and respond promptly to safety or security concerns
Handle administrative tasks such as emails, logging information, and filing as required
Communicate effectively with clients, residents, MFort supervisors, and team members
Enforce company policies, site post orders, and standard operating procedures
Perform other duties as assigned by site management or MFort leadership
Qualification
Required
Must be at least 18 years of age
High school diploma or GED required
Must have a valid Illinois PERC card and 20-hour security training certificate (or ability to obtain)
Minimum 2 years of residential concierge or front desk leadership experience
Strong leadership, customer service, and communication skills
Comfortable with administrative tasks including email correspondence and documentation
Ability to multitask, remain composed under pressure, and independently manage responsibilities
Capable of standing and walking for extended periods
Must pass a drug screening and background check
Company
MFort Security Services
Our mission at MFort Security Services is simple: to provide high-quality service and build partnerships.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Senad Mangafic
President/CEO
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