Alarm Detection Systems · 5 days ago
Commercial Fire Coordinator
Louisville, CO
Full-time
Onsite
Entry Level
$20/hr - $22/hr
1+ years expAlarm Detection Systems is a company that provides security solutions, and they are seeking a Commercial Fire Coordinator. This role involves assisting customers with their needs and complaints while providing excellent customer service and support.
Security
Responsibilities
Show proficiency with ADS' computer programs, databases, and applications (e.g., NAV, Manitou, Microsoft Office, remote desktop services, phone systems, tablets, etc.)
Assist field technicians with information troubleshooting
Answer or make calls, emails, or web submissions to customers to learn about and address their needs, complaints, or other issues with products or services
Respond efficiently and accurately to customers, explaining possible solutions and ensuring customers feel supported and valued
Engage in active listening with customers, confirm or clarify information, and diffuse angry customers as needed
Build lasting relationships with customers and other Call Center team members based on trust and reliability
Utilize software, databases, scripts, and tools appropriately
Understand and strive to meet or exceed Call Center metrics while providing excellent, consistent customer service
Make sales or recommendations for products or services that better suit customer needs
Keep records of customer interactions or transactions, record details of inquiries, complaints, or comments, and actions taken
Take part in training and other learning opportunities to expand knowledge of company and position
Refer unresolved customer grievances to designated departments for further investigation
May be required to adjust schedule to ensure the department is covered during core business hours
Adhere to all company policies and procedures
Maintain reliable and regular attendance
Responsible for onsite duties as assigned
Other duties as assigned by management
Qualification
Required
High School Diploma or equivalent is required
Minimum of 1 year of customer service experience is required
Excellent customer service
Excellent listening skills and an empathetic voice and manner
Excel and Word
Excellent in written and verbal communication
Must be able to use office equipment – telephone, fax machine, all printers
Organized and detail-oriented
Ability to adapt to change
Computer and typing skills
Ability to thrive in a fast-paced environment, multitasking while keeping a focus on the customer
Familiarity with the products and services offered by the company
Maintain a driver's license, maintain an insurable driving record, and be capable of driving on company assignments
Benefits
Medical Insurance with multiple plan options
Dental Insurance
Vision Insurance
Life Insurance
Paid Parental Leave
Disability Coverage:
Employer-paid Short-Term Disability
Optional Long-Term Disability
401(k) Plan with tiered employer match
Paid Time Off (PTO) starting at 3 weeks per year for employees
Paid Holidays: 8 recognized holidays annually
Employee & Friends/Family Discounts on security systems and monitoring services
Pet Insurance Discount
Employee Assistance Program (EAP)
Tuition Reimbursement
Company-sponsored events (friends and family welcome!)
Continuous professional development opportunities
A fun, positive, and high-energy work environment
Company
Alarm Detection Systems
Alarm Detection Systems (ADS) understands the specialized needs of commercial security.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Spooner
EVP/Chief Operating Officer
Nick Bonifas
EVP & Chief Operating Officer
Company data provided by crunchbase