Human Interest · 1 week ago
Senior Manager, Revenue Enablement - Customer Success & Operations
Lindon, Utah
Full-time
Hybrid
Senior Level, Lead/Staff
$150K/yr - $170K/yr
8+ years expHuman Interest is a high-growth fintech company focused on providing retirement benefits to all lines of work. The Senior Manager, Revenue Enablement will lead a team to architect the learning infrastructure for the Go-To-Market engine, ensuring that Sales, Partners, and Customer Support teams are equipped for success throughout the customer journey.
Employee BenefitsFinanceFinTechRetirementWealth Management
Responsibilities
Lead and develop a high-performing team of diverse individual contributors, providing mentorship and guidance.Ensuring a focus on successful, measurable outcomes, not just task completion
Fostering a team-wide commitment to exceptional attention to detail and the production of high-quality deliverables (even first drafts)
Consistently raising the bar for performance, actively inspecting work to ensure the highest standards are met and exceeded
Championing our company culture, understanding that cultural fit and positive team dynamics are paramount; we swiftly address and remove any toxic behaviors, regardless of individual performance
Build a world-class team, recruit and hire top talent, hold them accountable, and actively support their career pathing and skill development opportunities
Architect the Multi-Year Enablement Roadmap: Define and drive the strategic vision for CS&O Enablement, ensuring alignment with long-term company growth targets and revenue predictability
Establish a Data-Driven Culture: Move beyond "measuring impact" to defining the specific Revenue and CS metrics (e.g., Ramp Time, Quota Attainment, CSAT/NPS, Retention) that enablement will be held accountable for
Systems Thinking at Scale: Build repeatable, scalable enablement frameworks that can support rapid headcount growth without a linear increase in overhead
Ideate and collaborate with organizational leaders to identify and address training needs and knowledge gaps, ensuring seamless execution against strategic objectives
Strive to continually innovate the learning experience, identifying and recommending the use of cutting-edge instructional design strategies, technologies, and applications to enhance team perspectives and approaches
Develop a Leadership Bench: Directly lead and coach the Manager, Revenue Enablement Programs, focusing on their evolution as a strategic leader and their ability to drive results through their own specialized team
Scale High-Impact CS&O Training Delivery: Lead and develop a team of trainers focused on the CS&O organization, ensuring they deliver high-engagement learning experiences that drive technical proficiency, role-specific competencies, and immediate behavioral change for our support and onboarding teams
Set the gold standard for "training the trainer," equipping your team with advanced facilitation techniques, remote-engagement strategies, and adult learning principles (andragogy) to ensure maximum knowledge retention
Organizational Design & Resource Optimization: Continuously evaluate team structure and workload to ensure trainers and program managers are aligned with the highest-priority business needs across CS&O
Foster a Culture of Excellence: Cultivate a high-performance, people-centric environment that champions "The HI Way," professional development, and our core values
Holistic Curriculum Governance: Establish global standards for content quality, instructional integrity, and brand consistency across all Sales, Partner, and Customer Support learning paths
Product & Market Fluency: Ensure the enablement organization stays ahead of product roadmaps and market shifts, translating complex product features into high-impact "value-based" training strategies
Delivery Excellence: Set the bar for high-engagement, remote-first facilitation, ensuring the team leverages modern modalities (simulations, peer-to-peer coaching, and AI-driven roleplay)
Strategic GTM Alignment: Partner closely with the GTM Enablement leader to ensure both teams are leveraging shared best practices, maintaining a unified enablement standard, and consistently setting a high bar for excellence and measurable results across the organization
Strategic Executive Partnership: Act as a key advisor to VP-level stakeholders, translating business challenges into high-impact enablement initiatives that bridge the gap between Revenue and Operations
Enablement Tech-Stack Architecture: Own the vision and ROI for the enablement tech stack (LMS, CMS, Revenue Intelligence tools), ensuring they meet the current and future needs of a scaling organization
Qualification
Required
8+ years of progressive experience in revenue enablement, sales training, or organizational development within a SaaS environment, with at least 5+ years in a formal people management role
Specialized expertise in Customer Support and Operations (CS&O) enablement, with a deep understanding of how to build programmatic training for post-sales and technical support functions
Proven experience managing managers and leading multi-disciplinary teams (e.g., trainers and program managers) to achieve strategic business objectives in a high-growth environment
Exceptional executive presence and cross-functional influence, with a proven ability to partner as a peer with Revenue, Support, and Marketing leadership to align enablement strategy with company goals
Ability to work closely with other GTM enablement leaders to ensure the collective organization is leveraging best practices, setting a high bar for excellence, and delivering consistent results
Experience defining and owning a complex matrix of KPIs (e.g., ramp time, retention, CSAT, and quota attainment) and using that data to drive long-term organizational design and resource allocation
A track record of building and overseeing scalable curriculum frameworks that maintain high quality and brand consistency across diverse global teams
Expert-level familiarity with LMS, CMS, and Revenue intelligence platforms (e.g., Salesforce, Highspot, Outreach, or Gong) and a vision for how to integrate these tools to drive efficiency at scale
A proven ability to lead teams through high-velocity change (24,791 mph), demonstrating the emotional intelligence to mentor emerging leaders and the agility to take calculated risks
Benefits
A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
Top-of-the-line health plans, as well as dental and vision insurance
Competitive time off and parental leave
Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
Lyra: Enhanced Mental Health Support for Employees and dependents
Carrot: Fertility healthcare and family forming benefits
Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt
Monthly work-from-home stipend; quarterly lifestyle stipend
Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.
Company
Human Interest
Human Interest is a 401(k) provider that helps employees of small and medium-sized businesses save for retirement.
501-1000 employees
H1B Sponsorship
Human Interest has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (5)
2022 (2)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$914.6MKey Investors
Morgan Stanley Tactical ValueBlackRockThe Rise Fund
2025-10-31Series Unknown· $100M
2025-08-04Series E· $50M
2024-07-17Series E· $242M
Leadership Team
Jeff Schneble
CEO
Ayaskant Sahu
Senior Engineering Manager
Recent News
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Company data provided by crunchbase