LMI · 2 weeks ago
Development and Integration Lead – CRM Modernization
Baltimore, MD
Full-time
Onsite
Senior Level, Lead/Staff
$160K/yr - $210K/yr
10+ years expLMI is a digital solutions provider focused on enhancing government impact through innovation. They are seeking a Senior Development and Integration Lead to oversee the technical delivery of a CRM modernization program, migrating from Oracle Siebel CRM to Microsoft Dynamics 365 and integrating contact center solutions.
AnalyticsConsultingInformation TechnologyLogisticsManagement ConsultingProfessional Services
No H1B
U.S. Citizen Only
Responsibilities
Lead a cross-functional engineering team delivering the Dynamics 365 CRM replacement for Siebel, including configuration and custom development across Dynamics 365, Dataverse, and Power Platform
Own solution architecture for CRM and contact center workflows (case intake, triage, routing, knowledge, escalation, wrap-up, dispositioning, QA)
Drive technical decision-making, coding standards, code reviews, branching strategy, and release governance across environments (DEV/TEST/UAT/PROD)
Partner with Product Owners, architects, security, and operations to translate requirements into implementable user stories, technical designs, and acceptance criteria
Lead analysis of Siebel functionality and data (entities, relationships, business components, scripts/workflows, integrations) and map to Dynamics/Dataverse equivalents
Design and execute data migration strategy (profiling, cleansing, deduplication, mapping, transformation, cutover planning, reconciliation, and auditability)
Coordinate incremental migration and parallel-run strategies to reduce operational disruption and support phased rollout
Deliver a seamless agent experience integrating Genesys Cloud CX with Dynamics 365 (screen-pop, click-to-dial, interaction logging, activity/case creation, wrap-up codes, notes, and optional summaries)
Implement secure API-based integrations and event-driven patterns for real-time interaction context sharing between Genesys and Dynamics
Collaborate with contact center teams on routing, queues, skills, and workflow orchestration that relies on CRM data and business rules
Lead integration design and implementation between Dynamics and CMS/Medicare enterprise platforms (eligibility/enrollment, claims, correspondence, identity/verification, reporting/analytics)
Establish integration patterns and standards (API-first, secure messaging, batch/ETL where required), including error handling, retry, observability, and data lineage
Ensure data exchanges support applicable standards where needed (REST/JSON, SOAP, EDI/X12, FHIR where applicable to the interface), with strong validation and traceability
Implement CI/CD pipelines, automated testing (unit/integration/regression), static code scanning, secrets management, and environment promotion controls
Enforce non-functional requirements: performance, availability, disaster recovery, logging/monitoring, and operational readiness
Ensure alignment with federal security expectations (NIST 800-53/FISMA, CMS security policies, HIPAA/PII handling), including secure coding practices and least-privilege access
Qualification
Required
10+ years in software engineering with 3+ years leading development teams on enterprise CRM/contact center programs
Demonstrated experience migrating from a legacy CRM (Siebel strongly preferred) to Microsoft Dynamics 365 / Dataverse
Strong hands-on expertise with Dynamics 365 Customer Service (case management, workflows, plugins, web resources, security model)
Experience with Power Platform (Power Automate, Power Apps, Dataverse extensibility)
Experience with Azure integration (Functions, Logic Apps, API Management, Service Bus/Event Grid) or equivalent integration stack
Experience integrating contact center platforms with CRMs; Genesys Cloud CX preferred (APIs, events, desktop integration, interaction/case logging)
Solid understanding of integration architecture, data migration, and enterprise identity (SSO/OAuth2/OIDC/SAML), with secure API patterns
Agile delivery experience (Scrum/SAFe), including backlog refinement, sprint planning, estimation, and dependency management
Preferred
Prior experience delivering solutions within CMS/Medicare or similar federal health programs
Experience with omnichannel case workflows, knowledge management, agent assist, or conversational AI in a regulated environment
Familiarity with testing frameworks, performance testing, and observability platforms (APM/log analytics)
Experience with FedRAMP-authorized cloud services, Authority to Operate (ATO) processes, and security documentation support
Company
LMI
LMI is a consulting firm dedicated to improving the management of government.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.25MKey Investors
Mission Daybreak
2022-09-19Grant· $0.25M
2022-07-12Private Equity
2020-12-21Acquired
Leadership Team
Joshua Wilson
Chief Executive Officer
Recent News
Washington Technology
2025-10-03
2025-10-02
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2025-08-09
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