Forest Home · 3 weeks ago
Senior Director of Retreats and Operations
Forest Falls, CA
Full-time
Onsite
Director/ExecutiveForest Home is seeking a Senior Director of Retreats and Operations to provide strategic, spiritual, and operational leadership for their Guest Retreat ministry and core operating departments. This role involves overseeing event planning, ensuring exceptional guest experiences, and maintaining disciplined financial and operational performance in alignment with organizational goals.
AssociationCommunitiesNon Profit
Responsibilities
Provide strategic leadership for the Guest Retreat ministry, including managing event planners and the guest host lead
Hire, train, coach, and lead a highly engaged Guest Retreat team aligned with Forest Home’s Mission, Vision, Core Values, and ministry objectives
Drive excellence in the guest experience by achieving agreed-upon Net Promoter Score (NPS), guest satisfaction, and retention metrics
Develop, manage, and report on Guest Retreat budgets, ensuring strong financial stewardship, accountability, and alignment with organizational goals
Ensure all Guest Retreat-related software systems are updated, accurate, well-maintained, and consistently used to prevent service failures or guest experience issues
Lead a weekly cross-departmental “Ready Room” meeting, providing operational leadership to all departments (including those not in the direct reporting line) to ensure readiness to serve guests with excellence upon arrival
Provide clear, timely, and actionable reporting on Guest Retreat performance, trends, and improvement opportunities
Communicate effectively at the leadership level in a way that builds trust, fosters teamwork, encourages continuous improvement, promotes root-cause analysis, and maintains a strong focus on results
Provide strategic leadership and executive oversight for Guest Dining, Retail, Buildings & Grounds (including capital projects), and Accommodations, ensuring a consistent, high-quality, and ministry-aligned guest experience
Hire, train, coach, and lead operational leaders and teams, ensuring alignment with Forest Home’s Mission, Vision, Core Values, and organizational goals
Establish and achieve agreed-upon service standards for hospitality, cleanliness, safety, and operational excellence across all operational departments
Drive cross-departmental alignment so all operational areas function as an integrated guest experience rather than independent silos
Oversee departmental budgets, forecasting, and financial performance, ensuring disciplined stewardship of resources and alignment with organizational priorities
Provide leadership oversight for facilities, grounds, preventative maintenance, and capital projects, ensuring assets are well cared for and projects are delivered on scope, schedule, and budget
Ensure operational readiness for guest arrivals, including staffing, facilities, dining, retail, and accommodations
Maintain strong internal controls, operational systems, and reporting accuracy to support decision-making and accountability
Provide strategic oversight of retail operations, including product selection, merchandising standards, pricing strategy, and guest experience, to drive mission-aligned sales growth and profitability
Ensure disciplined retail execution through strong inventory management, purchasing controls, point-of-sale accuracy, and reporting practices that minimize shrink, support forecasting, and protect financial integrity
Achieve operational employee engagement goals (Gallup Q12 or equivalent) and build healthy, high-performing teams
Foster strong, collaborative relationships with Forest Home department leaders, promoting trust, teamwork, problem-solving, and continuous improvement
Align fully with Forest Home’s Statement of Faith
Serve as a member of the Executive Team, contributing to the organization’s strategy, execution, people and finances
Collaborate with the President and Executive Team to develop and implement operational vision and strategic improvements for Guest Retreats
Work with President and Executive Team to launch new and innovative improvements to Guests Retreats to further the mission and vision of the organization
Provide strategic leadership to achieve 1-Year, 3-Year, and 10-Year Goals
Facilitate and support agreed special projects as requested by the President
Actively supports and participates in spiritual life activities
Performs other duties as assigned
Qualification
Required
College degree required in relevant field
Strong experience in developing and implementing ministry programs and in leading operations
Supervisory experience and demonstrated leadership ability
Uphold and support the Mission, Vision and Core Values of Forest Home
Seek the Lord God and comfortable praying for people, both in person or on the phone
Actively supports and participates in the staff spiritual life activities
Signed statement of faith
Able to build high-trust and engagement with President and Direct Reports
Solid Biblical and Theological understanding
Strong communicator, both one-on-one and in group settings
Strong organizational skills, ability to lead others, strategic thinking, and proven administration experience
Assume responsibility for developing a high-trust, engaged and accountable culture through level-5 servant leadership (Jim Collins)
Able to build and develop effective and high-performance teams
Able to handle confidential matters with excellence
Able to provide conflict resolution when necessary
Able to deal with issues and problems with wisdom and effectiveness
Excellent customer advocacy skills with the ability to provide exceptional service to guests and churches through processes, procedures, and training
Able to accomplish assigned projects utilizing excellent communication (written and verbal), project management, time management and collaboration skills
Ability to perform high quality work
Ability to develop strong partner relationships with churches and organizations
Ability to work well in a variety of team environments
Regular, timely attendance
Preferred
Master's degree preferred
Company
Forest Home
Forest Home Christian Camps
Founded in 1938
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Maggie Pearson
Partnership Liaison
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