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Rollins, Inc. · 3 weeks ago

Branch Administrator

Reno, NV

Full-time

Onsite

New Grad, Entry Level

$22/hr - $25/hr

Rollins, Inc. is a company dedicated to providing pest control solutions and maintaining customer satisfaction. They are seeking an energetic and customer-focused Branch Administrator to support field personnel and ensure a high-quality customer service experience.

CommercialConsumerHome ServicesService Industry

Responsibilities

Provide support to all pest and WDO field personnel to include, but not limited to, schedules, schedule changes, schedule blocks, updating account notes, credit card changes, autopay set-up, payroll issues, uniform needs, etc

Provide support and resolution for all escalated customer service issues that are transferred from the pod and ensure customer is provided an amazing customer service experience; Work with branch leadership to bring about resolution

Answer any incoming calls and make outbound calls to customers to schedule, confirm and follow-up on service appointments; Efficiently identify customer’s concern and evaluate their needs

Proficiently navigate PestPac to track route and optimize/re-optimize current and future schedules

Assist Corporate Payroll personnel to ensure payroll is accurately and efficiently processed

Process customer special billing projects as needed

Process stops in PestPac to include handing any refunds necessary; Work with retention team as needed

Maintain Saturday schedules for all field personnel

The accurate completion of a variety of forms and worksheets including chemical use reports and/or other statistical data required by the corporate office or any other agency

Accounting for company receipts (checks and cash); Administering and balancing petty cash

Collect payment from field personnel; Process incoming checks and pouch to Corporate Accounting department

Run delinquent accounts report and provide to field personnel; Follow up with technician as needed

Record and maintain invoices, bills, and receipts for the Branch Manager to code and process

Assist corporate HR in processing all new employees; complete all new hire paperwork accurately and promptly

Run and review PestPac Check Daily and Check Monthly reports as described

Run the Services Not Scanned Report in PestPac prior to month end closing; Resolve accounts

Receive interoffice courier pouch each morning and place out for pick up each evening

Answering telephones and directing persons or telephone calls to the appropriate department or person

Operate a computer, electronic calculators, fax machines, copiers and any other equipment used to affect the efficient, timely operation of the branch

Drafting accurately spelled and punctuated correspondence

Order general office supplies and schedule service of office equipment as needed

Assist visitors and/or customers that come into the branch

Qualification

Customer ServiceMicrosoft Office SuiteInterpersonal SkillsOral CommunicationWritten Communication

Required

Customer Service - Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance

Interpersonal Skills - Focus on solving conflict, not blaming; Maintain confidentiality; Listen to others without interrupting; Keep emotions under control

Oral Communication - Speak clearly and persuasively in positive or negative situations; Listen and get clarification; Respond well to questions

Written Communication - Write clearly and informatively; Edit work for spelling and grammar; Present numerical data effectively; Able to read and interpret written information

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money

To perform this job successfully, an individual must be proficient with the Microsoft Office Suite: Word, Excel, and Outlook

You must speak clearly and effectively in English and dress in a manner suited to a professional office

A pleasant personality, good interpersonal skills and the ability to deal positively with our clients/customers and with fellow employees, occasionally under stressful conditions, is a prime requisite

You may be required to work overtime and on Saturdays on short notice

You may be asked to operate company vehicles. A copy of a valid driver's license and a DMV printout must be on file at the branch before operating a company vehicle

Will not routinely handle hazardous chemicals, but will work in an environment where chemicals are stored, mixed and transported

Risk of exposure is negligible

May be asked to lift heavy objects or clean dishes and perform general maintenance, such as empty the trash or sweep floors, as part of an employee rotation program

Each employee must obey safety instructions, rules, policy and procedures and use provided and installed safety devices and safety equipment

An employee is responsible for notifying his/her immediate supervisor of a violation or deficiency in safe and healthful working conditions